Advisor I, Customer Service (Banking Industry) Native Chinese ONLY

Concentrix; Kuala Kubu Bharu; On-site; MYR 402,000 - 670,000; Full time

Job summary

Concentrix in Malaysia seeks an Advisor I, Customer Service (Banking Industry) to handle inbound/outbound calls and chats for banking clients, focusing on accuracy and customer satisfaction. You will resolve routine problems and ensure timely solutions while following compliance standards.

The role requires a Bachelor's degree in English, 1-2 years in banking customer service, native Chinese language skills, and willingness to work rotating shifts and relocate to Malaysia.

Qualifications

• Bachelor's degree in English language required.
• 1-2 years in Banking Customer Service.
• English proficiency with B2 or above.
• Willing to relocate to Malaysia and work rotating shifts.

Responsibilities

• Handle inbound/outbound calls, chats and emails from Singapore customers regarding banking accounts and transactions.
• Assist with lost or stolen cards, fraud, and account security issues.
• Provide information on banking products and services, such as credit limits and billing cycles.
• Process service requests like account updates, disputes, and payment arrangements.
• Ensure accurate documentation of all customer interactions in the system and comply with data security standards.

Education

Bachelor's degree

Job description

Advisor I, Customer Service (Banking Industry) Native Chinese ONLY

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

We are looking for a customer-focused and detail-oriented individual to join our team as a Banking Customer Service Representative (Native Chinese speakers ONLY). In this role, you will handle a wide range of customer inquiries related to banking accounts services, ensuring a positive experience and providing timely solutions.

• Handle inbound calls, chats and emails inquiries from Singapore customers regarding account balances, transactions, credit card usage, payments, and fees.
• Assist Singapore customers with lost or stolen cards, fraudulent activity, and account security issues.
• Provide information about banking products and services such as credit limits, interest rates, reward points, and billing cycles.
• Process service requests like account updates, disputes, and payment arrangements.
• Ensure accurate documentation of all customer interactions in the system.
• Follow compliance and data security standards in all customer interactions.
• Escalate complex issues to the appropriate department while ensuring customer satisfaction.
• Achieve individual and team performance targets such as call handling time, customer satisfaction, and first-call resolution, etc.

Requirements

• Education: Bachelor's degree holder (Certificate must be in English Language).
• Able to work on rotational shifts and to relocate to Malaysia.
• 1-2 years in Banking Customer Service Experience.
• English profeciency with B2 or above.
• Immediate joiner.
• Native Chinese speakers ONLY required.