Japanese-Speaking Client Onboarding Analyst

Citigroup Inc.; Kuala Lumpur; On-site; MYR 80,000 - 110,000; Full time

Job summary

Citigroup Inc. is looking for a Client Onboarding Analyst (Japanese Speaking) based in Kuala Lumpur, Malaysia. This role involves managing customer interactions, documentation, and ensuring a high-quality account opening service. The ideal candidate should have 2-5 years of experience in related fields and proficiency in Japanese to support clients from Japan.

The successful applicant will collaborate across teams, ensuring compliance with internal policies while maintaining high customer satisfaction levels.

Qualifications

• 2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred.
• Demonstrated interpersonal skills and exceptional written and verbal communication skills.
• Proficient in handling urgent and escalation cases.

Responsibilities

• Responsible for customer interaction, documentation issuance, review and system setups.
• Focuses on timely delivery of account opening functions and superior customer service.
• Performs management of account opening and maintenance processing.

Skills

Documentation review

Account Maintenance

Interpersonal skills

Microsoft Office Applications

Japanese language proficiency

Education

Bachelor’s/University degree or equivalent experience

Job description

Citigroup Inc. is looking for a Client Onboarding Analyst (Japanese Speaking) based in Kuala Lumpur, Malaysia. This role involves managing customer interactions, documentation, and ensuring a high-quality account opening service. The ideal candidate should have 2-5 years of experience in related fields and proficiency in Japanese to support clients from Japan.

The successful applicant will collaborate across teams, ensuring compliance with internal policies while maintaining high customer satisfaction levels.