Outbound Customer Acquisition Specialist

Concentrix; Kuala Lumpur; On-site; MYR 42,000 - 54,000; Full time

Job summary

Concentrix in Kuala Lumpur is seeking a Specialist, Customer Acquisition (Indonesia Speaker) to demonstrate value of client products and services through proactive engagement and renewal activity. You will drive outbound outreach, manage high-volume contacts, and collaborate with the Sales Manager to ensure a professional customer experience.

The role requires strong communication, product knowledge, and the ability to manage CRM data across weekly to quarterly forecasts.

Qualifications

• Experience in sales or customer acquisition.
• Strong communication skills.
• Ability to manage high-volume outbound outreach.

Responsibilities

• Provide accurate weekly/monthly/quarterly sales forecast.
• Mastery of product knowledge and technical understanding to assess client requirements.
• Initiate steps to address customer concerns blocking satisfaction or usage.
• Manage external competitive pressures and handle objections to retain or win customers.
• Handle a high volume of customer contacts via phone and email (outbound focus).
• Collaborate with team and Sales Manager to deliver a professional customer experience.
• Maintain the CRM to capture all relevant data.
• Undertake sales motions including lead qualification, lead conversion, health checks, and contract renewals.
• Report to a Sales Manager.

Skills

Forecasting

CRM proficiency

Lead qualification

Product knowledge

Outbound communication

Tools

CRM system

Job description

Concentrix in Kuala Lumpur is seeking a Specialist, Customer Acquisition (Indonesia Speaker) to demonstrate value of client products and services through proactive engagement and renewal activity. You will drive outbound outreach, manage high-volume contacts, and collaborate with the Sales Manager to ensure a professional customer experience.

The role requires strong communication, product knowledge, and the ability to manage CRM data across weekly to quarterly forecasts.