Customer Acquisition & Renewal Specialist

Concentrix; Kuala Lumpur; Sur place; MYR 36 000 - 72 000; Plein temps

Résumé du poste

Concentrix in Malaysia (Kuala Lumpur) is seeking a Specialist Customer Acquisition to engage customers, demonstrate value, and drive sales for renewals and new contracts. The role involves outbound calls and emails, maintaining CRM records, and coordinating with the Sales Manager for forecasting and strategy.

The ideal candidate will master product knowledge and provide professional customer experiences, handling objections and ensuring satisfaction while meeting monthly and quarterly targets.

Qualifications

• Proven ability to manage high volumes of outbound calls and emails.
• Strong product knowledge and technical understanding of services.
• Ability to forecast sales weekly/monthly/quarterly.
• Experience with CRM systems and data capture.

Responsabilités

• Demonstrate value of products/services to customers.
• Forecast sales on a weekly/monthly/quarterly basis.
• Maintain and utilize the CRM to track customer interactions and data.
• Lead qualification and contract renewals, addressing customer needs.

Connaissances

Outbound sales

CRM proficiency

Lead qualification

Contract renewals

Outils

CRM software

Description du poste

Concentrix in Malaysia (Kuala Lumpur) is seeking a Specialist Customer Acquisition to engage customers, demonstrate value, and drive sales for renewals and new contracts. The role involves outbound calls and emails, maintaining CRM records, and coordinating with the Sales Manager for forecasting and strategy.

The ideal candidate will master product knowledge and provide professional customer experiences, handling objections and ensuring satisfaction while meeting monthly and quarterly targets.