Korean-Speaking Customer Acquisition Specialist

Concentrix; Kuala Lumpur; Sur place; MYR 56 000 - 89 000; Plein temps

Résumé du poste

Concentrix Malaysia is seeking a Specialist, Customer Acquisition (Korean Speaker) to drive revenue through outbound sales and effective customer engagement. You will manage leads, forecast results, and articulate product value while maintaining CRM data accuracy.

Collaborating with the Sales Manager and team, you will address customer concerns, handle objections, and ensure a professional experience for all customers and prospects.

Qualifications

• Experience in B2B/B2C sales and renewals.
• Strong communication and objection handling.
• Ability to forecast and manage multiple contacts daily.

Responsabilités

• Provide accurate weekly, monthly, quarterly sales forecast.
• Mastery of product knowledge and technical understanding of services.
• Initiate steps to help customer concerns/roadblocks.
• Manage external competitive pressures and handle objections.
• Manage high volume of customer contacts through phone and email daily.
• Work with team and management to provide a professional experience during all interactions.
• Maintain the customer management system (CRM) to ensure data capture.
• Undertake sales motions including lead qualification, conversion, health checks, renewals.
• Work with a team and report directly to a Sales Manager.

Connaissances

Korean language

Outbound sales

Customer engagement

Outils

CRM software

Description du poste

Concentrix Malaysia is seeking a Specialist, Customer Acquisition (Korean Speaker) to drive revenue through outbound sales and effective customer engagement. You will manage leads, forecast results, and articulate product value while maintaining CRM data accuracy.

Collaborating with the Sales Manager and team, you will address customer concerns, handle objections, and ensure a professional experience for all customers and prospects.