Mandarin-Speaking Client Support Specialist

APPLIFY TECHNOLOGIES SDN. BHD.; Puchong; On-site; MYR 22,000 - 36,000; Full time

Job summary

APPLIFY TECHNOLOGIES SDN. BHD. is seeking a customer service representative in Malaysia to handle inquiries across phone, email, chat and other channels.

You will provide clear information, resolve concerns, and follow up to ensure timely solutions while building lasting customer relationships. The role emphasizes patient, proactive support, the ability to work with internal teams, and the willingness to learn and adapt in a dynamic environment.

Qualifications

• Fresh graduates welcome to apply.
• Experience in customer service, telemarketing, sales support, or client servicing is a plus.
• Strong communication and interpersonal skills; confident with diverse backgrounds.
• Customer-oriented, patient, responsible, and eager to learn.
• Ability to handle enquiries professionally and manage multiple tasks.
• Good follow-up skills and attention to detail.

Responsibilities

• Respond to customer enquiries via phone, email, chat and other channels in a friendly, professional manner.
• Provide clear, accurate information and address customer concerns.
• Follow up to ensure issues are resolved promptly and effectively.
• Maintain accurate records of interactions, feedback and follow-up actions.
• Build positive relationships by understanding customer needs and delivering a pleasant experience.
• Coordinate with internal departments to ensure smooth communication and follow-up.
• Identify recurring concerns and suggest service quality improvements.

Skills

Communication

Interpersonal skills

Multitasking

Customer oriented

Problem solving

Team collaboration

Mandarin fluency

Job description

APPLIFY TECHNOLOGIES SDN. BHD. is seeking a customer service representative in Malaysia to handle inquiries across phone, email, chat and other channels.

You will provide clear information, resolve concerns, and follow up to ensure timely solutions while building lasting customer relationships. The role emphasizes patient, proactive support, the ability to work with internal teams, and the willingness to learn and adapt in a dynamic environment.