Junior Software Support Specialist - Multilingual

WiSoft Solutions Sdn. Bhd.; Penang; On-site; MYR 28,000 - 47,000; Full time

Benefits offered by this job

Travel allowance

Medical claims

Annual company trip

Training provided

Five working days a week

Job summary

WiSoft Solutions Sdn. Bhd. in Penang, Malaysia, seeks a customer support specialist proficient in Mandarin to assist Mandarin-speaking clients. The role involves guiding customers on systems via WhatsApp chat, phone, email or remote access, and providing effective problem resolution.

You will participate in project implementations and system trainings, perform setup or configuration tasks, and ensure timely follow-ups while maintaining our service standards. Travel to other sites may be required.

Qualifications

• SPM level or higher is required.
• Proficiency in English, Bahasa Malaysia, and Mandarin; Mandarin proficiency preferred for client communication.

Responsibilities

• Provide support to customers on systems via WhatsApp chat, phone, email or remote access.
• Participate in project implementations and system trainings.
• Perform setup or configuration tasks for new or existing customers.
• Follow up on unfinished tasks to ensure inquiries are addressed.
• Collaborate with internal teams to meet customer needs.
• Prepare and provide training materials and online resources.
• Handle inbound and outbound customer calls.
• Provide fast and timely solutions to customer issues.
• Ensure customer satisfaction by delivering excellent service.
• Adhere to company service standards and procedures.
• Maintain records of customer interactions and processes.

Skills

Analytical skills

Problem solving

Time management

Leadership

Teamwork

Communication skills

Customer service

Education

SPM level or higher

Tools

WhatsApp

Phone

Email

Remote access

Job description

WiSoft Solutions Sdn. Bhd. in Penang, Malaysia, seeks a customer support specialist proficient in Mandarin to assist Mandarin-speaking clients. The role involves guiding customers on systems via WhatsApp chat, phone, email or remote access, and providing effective problem resolution.

You will participate in project implementations and system trainings, perform setup or configuration tasks, and ensure timely follow-ups while maintaining our service standards. Travel to other sites may be required.