Mandarin Online Customer Support Pro — Remote & Rotational

Private Advertiser; Kuala Lumpur; Hybrid; MYR 33,000 - 67,000; Full time

Benefits offered by this job

Five-day work week

Comprehensive insurance

Provident fund

Job summary

Private Advertiser in Kuala Lumpur is seeking a Mandarin-speaking Customer Service representative to handle online inquiries and deliver professional solutions. You will learn business knowledge to continuously improve, follow up on issues, and collaborate across departments to ensure smooth information flow.

Role requires strong communication and problem-solving skills, the ability to work under pressure, and a customer-first mindset.

Qualifications

• Minimum SPM; candidates with customer service experience preferred (or at least one year relevant working experience).
• Excellent written and spoken Mandarin with fast and accurate Chinese typing skills.
• Strong customer-first mindset and empathy in communication.
• Able to work under pressure with a strong sense of responsibility and self-motivation.

Responsibilities

• Respond to customer inquiries online with accurate, professional solutions.
• Proactively learn relevant business knowledge to enhance expertise.
• Follow up on customer issues to ensure timely resolution.
• Collaborate with internal departments to ensure smooth communication and information flow.
• Provide feedback from the customer's perspective to improve user experience.
• Complete tasks assigned by supervisors efficiently and with responsibility.

Skills

Customer service

Mandarin fluency

Communication

Problem solving

Empathy

Education

SPM

Job description

Private Advertiser in Kuala Lumpur is seeking a Mandarin-speaking Customer Service representative to handle online inquiries and deliver professional solutions. You will learn business knowledge to continuously improve, follow up on issues, and collaborate across departments to ensure smooth information flow.

Role requires strong communication and problem-solving skills, the ability to work under pressure, and a customer-first mindset.