Mandarin-Pro Fraud Operations Analyst (Hybrid)

Citi; Kuala Lumpur; Hybrid; MYR 42,000 - 72,000; Full time

Job summary

Citi is hiring a Fraud Operations Analyst (Mandarin Proficient) in Kuala Lumpur on a hybrid schedule. The role contributes to the development of fraud management policies, processes, and procedures to minimize fraud losses in coordination with the Operations - Services team.

As part of the responsibilities, you will analyze fraud trends, validate data, prepare MIS and analyses, and provide risk-based recommendations while ensuring adherence to laws and Citi's policy to protect clients and assets.

Qualifications

• Bachelor’s degree or university degree or equivalent experience.
• 0–2 years of experience in a related fraud operations role.
• Must be proficient in Mandarin.

Responsibilities

• Analyze fraud trends, conduct investigative research into losses, and analyze loss type data to determine fraud patterns.
• Perform data validation independently in support of fraud management personnel.
• Develop and produce Management Information Systems and analyses to support business decisions.
• Make recommendations related to fraud prevention and loss control and ensure quality of tasks/services.
• Interpret data and assess risk when business decisions are made, ensuring compliance and safeguarding Citi's reputation.

Skills

Mandarin

Education

Bachelor's degree

Job description

Citi is hiring a Fraud Operations Analyst (Mandarin Proficient) in Kuala Lumpur on a hybrid schedule. The role contributes to the development of fraud management policies, processes, and procedures to minimize fraud losses in coordination with the Operations - Services team.

As part of the responsibilities, you will analyze fraud trends, validate data, prepare MIS and analyses, and provide risk-based recommendations while ensuring adherence to laws and Citi's policy to protect clients and assets.