Mandarin-Speaking Payments Fraud & Risk Support (24/7)

Cognizant; Kuala Lumpur; On-site; MYR 47,000 - 71,000; Full time

Job summary

Cognizant in Kuala Lumpur is seeking a Payments Fraud & Risk Support professional who is fluent in Mandarin to monitor transactions, identify patterns and safeguard customers. You will work with the team leader to meet daily KPIs and follow client-specific policy guidelines while handling confidential information.

The role requires strong analytical skills, good communication, and the ability to operate in a 24x7 shift environment, with proficiency in MS Office and internal tools.

Qualifications

• Graduate or Diploma (Finance/Commerce preferred).
• Mandarin language proficiency required.
• Strong analytical and communication skills.
• Ability to work in a 24x7 environment.
• Proficient in MS Office and internal tools.

Responsibilities

• Meet daily KPIs.
• Accountable for the success and quality of the process.
• Ensures that the process is followed correctly in Service Operations.
• Ability to learn to work with customer internal tools.
• Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines.
• Flexible to work in assigned shift timings as per process requirements.

Skills

Mandarin language proficiency

Analytical thinking

Communication skills

Privacy & confidentiality awareness

MS Office proficiency

Shift flexibility

Education

Graduate or Diploma in Finance/Commerce

Job description

Cognizant in Kuala Lumpur is seeking a Payments Fraud & Risk Support professional who is fluent in Mandarin to monitor transactions, identify patterns and safeguard customers. You will work with the team leader to meet daily KPIs and follow client-specific policy guidelines while handling confidential information.

The role requires strong analytical skills, good communication, and the ability to operate in a 24x7 shift environment, with proficiency in MS Office and internal tools.