Entry-Level Fraud Operations Analyst — Cantonese Speaker

Citigroup Inc.; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

Citigroup Inc. in Kuala Lumpur, Malaysia is seeking an entry-level Fraud Operations Analyst to support fraud policy application and loss prevention in coordination with the Fraud Operations team.

The role involves handling suspicious transactions, forecasting fraud metrics, and maintaining knowledge of banking platforms. The candidate should have a Bachelor’s degree, strong Cantonese communication skills, and be able to work in a 24/7 environment.

Qualifications

• Bachelor’s degree/University degree or equivalent experience.

Responsibilities

• Assist in fraud risk policy and controls to minimize loss.
• Handle inbound Hong Kong customer calls related to suspicious transactions and take action to prevent losses.
• Perform short- and long-term forecasting analysis and standardized fraud analysis.
• Make judgments within guidelines under supervision.
• Develop working knowledge of business/industry standards and practices.
• Identify data inconsistencies and communicate findings concisely.
• Assess risk in business decisions to protect Citi and its clients.

Skills

Customer service

Fraud investigations

Fraud trend analysis

Fraud alerts

Transaction processing platforms

Microsoft Office

Cantonese communication

Education

Bachelor’s degree

Tools

Access

Job description

Citigroup Inc. in Kuala Lumpur, Malaysia is seeking an entry-level Fraud Operations Analyst to support fraud policy application and loss prevention in coordination with the Fraud Operations team.

The role involves handling suspicious transactions, forecasting fraud metrics, and maintaining knowledge of banking platforms. The candidate should have a Bachelor’s degree, strong Cantonese communication skills, and be able to work in a 24/7 environment.