Fraud Operations Analyst (Mandarin/Cantonese) – Hybrid

Citi; Kuala Lumpur; Hybride; MYR 67 000 - 112 000; Plein temps

Résumé du poste

Citi is seeking a Fraud Operations Analyst with Mandarin and Cantonese proficiency to join its Kuala Lumpur team. The role involves analyzing fraud trends, validating data, and producing MIS and analyses to support fraud management decisions.

The analyst will help develop policies to minimize fraud losses, assess risk in business decisions, and collaborate with cross-functional teams on process improvements. A bachelor’s degree is required, and a shifting schedule is expected.

Qualifications

• 0-2 years of experience in a related role.
• Proficient in Mandarin and Cantonese languages.
• Clear and concise written and verbal communication.
• Willing to work on a shifting schedule.
• Demonstrated ability to remain unbiased in a diverse working environment.

Responsabilités

• Analyze fraud trends, conduct investigative research into losses, and analyze loss-type data to determine fraud patterns.
• Perform data validation independently in support of fraud management personnel.
• Develop and produce Management Information Systems and analyses to support business decisions.
• Provide recommendations related to fraud prevention and loss control and ensure the quality of the tasks/services provided.
• Offer guidance to cross-functional teams on process improvement and policy gaps.

Formation

Bachelor’s degree/University degree or equivalent experience

Description du poste

Citi is seeking a Fraud Operations Analyst with Mandarin and Cantonese proficiency to join its Kuala Lumpur team. The role involves analyzing fraud trends, validating data, and producing MIS and analyses to support fraud management decisions.

The analyst will help develop policies to minimize fraud losses, assess risk in business decisions, and collaborate with cross-functional teams on process improvements. A bachelor’s degree is required, and a shifting schedule is expected.