Fraud Operations Analyst (Mandarin and/or Cantonese Proficient)

Citi; Kuala Lumpur; Hybrid; MYR 47,000 - 78,000; Full time

Job summary

Citi in Kuala Lumpur is seeking an Fraud Operations Analyst (Mandarin and/or Cantonese proficient) to support fraud management by analyzing trends, validating data, and producing MIS. This role emphasizes responsible risk-taking and adherence to policies while supporting cross-functional process improvements.

The candidate will contribute to developing fraud policies and ensuring timely, accurate decisions.

Qualifications

• Bachelor’s degree is required or equivalent experience.
• 0-2 years of experience in a related role is expected.
• Proficiency in Mandarin and/or Cantonese is required.
• Strong written and verbal communication skills.

Responsibilities

• Analyze fraud trends and conduct investigative research into losses to identify patterns.
• Perform data validation to support fraud management.
• Develop and produce MIS and analyses to support business strategy.
• Make recommendations on fraud prevention and loss control.
• Provide guidance to cross-functional teams on process improvements.
• Monitor and evaluate processes and data to identify policy gaps.

Skills

Mandarin

Cantonese

Communication

Education

Bachelor’s degree

Job description

## Fraud Operations Analyst (Mandarin and/or Cantonese Proficient)Apply: Hybrid: Kuala Lumpur Selangor Malaysia: Full time: Posted Today: 261001137The Fraud Ops Analyst 2 is an intermediate level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balanace methodology. **Responsibilities:*** Analyze fraud trends, conduct investigative Research into losses, and analyze loss type data to determine fraud patterns* Performs data validation independently in support of fraud management personnel* Assist in executing the business strategy by developing and producing Management Information Systems and analyses* Make recommendations related to fraud prevention and loss control and ensure the quality of the tasks/services provided* Provides guidance and input to department, cross functional or cross area teams that focus on process improvement efforts or projects* Monitor, assess, analyze and/or evaluate processes and data, and identify policy gaps and formulate policies* Interpret data and make recommendations, and basic working knowledge of industry practices and standards* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualifications:** * 0-2 years of experience in a related role* Consistently demonstrates clear and concise written and verbal communication* Demonstrated ability to remain unbiased in a diverse working environment* Must be proficient in Mandarin and/or Cantonese language* Must be willing to work during MY public holidays **Education:** * Bachelor’s degree/University degree or equivalent experience