Fraud Operations Analyst (Mandarin Proficient)

Citi; Kuala Lumpur; Hybrid; MYR 42,000 - 72,000; Full time

Job summary

Citi is hiring a Fraud Operations Analyst (Mandarin Proficient) in Kuala Lumpur on a hybrid schedule. The role contributes to the development of fraud management policies, processes, and procedures to minimize fraud losses in coordination with the Operations - Services team.

As part of the responsibilities, you will analyze fraud trends, validate data, prepare MIS and analyses, and provide risk-based recommendations while ensuring adherence to laws and Citi's policy to protect clients and assets.

Qualifications

• Bachelor’s degree or university degree or equivalent experience.
• 0–2 years of experience in a related fraud operations role.
• Must be proficient in Mandarin.

Responsibilities

• Analyze fraud trends, conduct investigative research into losses, and analyze loss type data to determine fraud patterns.
• Perform data validation independently in support of fraud management personnel.
• Develop and produce Management Information Systems and analyses to support business decisions.
• Make recommendations related to fraud prevention and loss control and ensure quality of tasks/services.
• Interpret data and assess risk when business decisions are made, ensuring compliance and safeguarding Citi's reputation.

Skills

Mandarin

Education

Bachelor's degree

Job description

## Fraud Operations Analyst (Mandarin Proficient)Apply: Hybrid: Kuala Lumpur Selangor Malaysia: Full time: Posted Today: 261001079The Fraud Ops Analyst 2 is an intermediate level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balanace methodology. **Responsibilities:*** Analyze fraud trends, conduct investigative Research into losses, and analyze loss type data to determine fraud patterns* Performs data validation independently in support of fraud management personnel* Assist in executing the business strategy by developing and producing Management Information Systems and analyses* Make recommendations related to fraud prevention and loss control and ensure the quality of the tasks/services provided* Provides guidance and input to department, cross functional or cross area teams that focus on process improvement efforts or projects* Monitor, assess, analyze and/or evaluate processes and data, and identify policy gaps and formulate policies* Interpret data and make recommendations, and basic working knowledge of industry practices and standards* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.**Qualifications:** * 0-2 years of experience in a related role* Consistently demonstrates clear and concise written and verbal communication* Demonstrated ability to remain unbiased in a diverse working environment* Must be proficient in Mandarin* Must be willing to work on shifting schedule **Education:** * Bachelor’s degree/University degree or equivalent experience ------------------------------------------------------## **Job Family Group:**Operations - Services------------------------------------------------------## **Job Family:**Fraud Operations------------------------------------------------------## **Time Type:**Full time------------------------------------------------------## **Most Relevant Skills**Please see the requirements listed above.------------------------------------------------------## **Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------*Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.**If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review* *Accessibility at Citi.* *View Citi’s EEO Policy Statement and the Know Your Rights poster.*