Fraud Operations Analyst (Mandarin and Cantonese Proficient)

Citi; Kuala Lumpur; Hybrid; MYR 67,000 - 112,000; Full time

Job summary

Citi is seeking a Fraud Operations Analyst with Mandarin and Cantonese proficiency to join its Kuala Lumpur team. The role involves analyzing fraud trends, validating data, and producing MIS and analyses to support fraud management decisions.

The analyst will help develop policies to minimize fraud losses, assess risk in business decisions, and collaborate with cross-functional teams on process improvements. A bachelor’s degree is required, and a shifting schedule is expected.

Qualifications

• 0-2 years of experience in a related role.
• Proficient in Mandarin and Cantonese languages.
• Clear and concise written and verbal communication.
• Willing to work on a shifting schedule.
• Demonstrated ability to remain unbiased in a diverse working environment.

Responsibilities

• Analyze fraud trends, conduct investigative research into losses, and analyze loss-type data to determine fraud patterns.
• Perform data validation independently in support of fraud management personnel.
• Develop and produce Management Information Systems and analyses to support business decisions.
• Provide recommendations related to fraud prevention and loss control and ensure the quality of the tasks/services provided.
• Offer guidance to cross-functional teams on process improvement and policy gaps.

Education

Bachelor’s degree/University degree or equivalent experience

Job description

## Fraud Operations Analyst (Mandarin and Cantonese Proficient)Apply: Hybrid: Kuala Lumpur Selangor Malaysia: Full time: Posted Today: 261001078The Fraud Ops Analyst 2 is an intermediate level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balanace methodology. **Responsibilities:*** Analyze fraud trends, conduct investigative Research into losses, and analyze loss type data to determine fraud patterns* Performs data validation independently in support of fraud management personnel* Assist in executing the business strategy by developing and producing Management Information Systems and analyses* Make recommendations related to fraud prevention and loss control and ensure the quality of the tasks/services provided* Provides guidance and input to department, cross functional or cross area teams that focus on process improvement efforts or projects* Monitor, assess, analyze and/or evaluate processes and data, and identify policy gaps and formulate policies* Interpret data and make recommendations, and basic working knowledge of industry practices and standards* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.**Qualifications:** * 0-2 years of experience in a related role* Consistently demonstrates clear and concise written and verbal communication* Demonstrated ability to remain unbiased in a diverse working environment* Proficient in Mandarin and Cantonese languages* Willing to work on a shifting schedule **Education:** * Bachelor’s degree/University degree or equivalent experience