Mandarin Live Chat Customer Support Specialist

Emapta Global; Kuala Lumpur; Remoto; MYR 45.000 - 73.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

15 days annual leave

Upskilling via Emapta Academy

Descrizione del lavoro

Emapta Global seeks a Mandarin Live Chat Customer Support Specialist to deliver exceptional multilingual assistance from a remote setting. You will manage simultaneous chats, resolve inquiries, and guide users through platform features, ensuring accurate information and high satisfaction in international markets.

Requirements include advanced Mandarin proficiency, strong English, at least 1 year of live chat experience, and familiarity with CRM tools.

Competenze

• Mandarin language proficiency (spoken and written) and English communication for multilingual interactions.
• At least 1 year of hands-on live chat customer service experience.
• Experience in BPO, customer experience, digital services, technology, e-commerce or related environments.
• Familiarity with CRM, ticketing software, and digital support platforms.

Mansioni

• Provide professional customer support through live chat, email, and phone, delivering timely and accurate resolutions.
• Support customers with account inquiries, platform navigation, service information, and basic technical concerns.
• Explain platform features, account security requirements, service processes, and customer procedures clearly and accurately.
• Escalate complex customer issues to appropriate internal teams and monitor cases through successful resolution.
• Maintain accurate documentation of customer interactions and case updates using CRM and support systems.
• Consistently achieve customer service, quality, and productivity targets while contributing to overall team success.
• Work from home arrangement
• Fifteen (15) days annual leave
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses.

Conoscenze

Mandarin proficiency

English communication

Live chat support

Formazione

Diploma/Bachelor's degree or higher

Descrizione del lavoro

Exceptional Mandarin Communication for International Live Chat Support

Exceptional customer service demands more than language proficiency-it requires proven live chat expertise. As a Mandarin Live Chat Customer Support Specialist, you'll apply advanced Mandarin communication skills and hands‑on customer support experience to manage simultaneous conversations, resolve inquiries, and deliver outstanding digital customer experiences. Your expertise will strengthen customer satisfaction, service efficiency, and trust across international markets. With Emapta, establish a long-term global career through remote work, continuous upskilling, and professional growth, supported by a Top 1% experience for Top 1% talent.

Job Overview

Employment Type: Full time

Work Setup: Work from home

Qualifications

• Diploma, Bachelor's degree, or higher qualification required
• Advanced proficiency in spoken and written Mandarin is required, with good English communication skills to support multilingual customer interactions.
• At least 1 year of hands‑on live chat customer service experience, including handling inquiries, resolving concerns, and managing multiple simultaneous customer conversations accurately and professionally.
• Experience in BPO, customer experience, digital services, technology, e‑commerce, or similar customer support environments is preferred.
• Familiarity with CRM systems, ticketing software, and digital customer support platforms.
• Strong customer service, communication, problem‑solving, documentation, multitasking, and attention-to-detail skills, with the ability to handle high‑volume interactions independently in a remote environment.
• Willingness to work rotating day, afternoon, and night shifts, including weekends and public holidays.

Responsibilities

• Provide professional customer support through live chat, email, and phone, delivering timely and accurate resolutions
• Support customers with account inquiries, platform navigation, service information, and basic technical concerns
• Explain platform features, account security requirements, service processes, and customer procedures clearly and accurately
• Escalate complex customer issues to appropriate internal teams and monitor cases through successful resolution
• Maintain accurate documentation of customer interactions and case updates using CRM and support systems
• Consistently achieve customer service, quality, and productivity targets while contributing to overall team success
• Work from home arrangement
• Fifteen (15) days annual leave
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses

Join the Top 1% Talent. A Better Career. A Better Life.

Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world‑class support, and a culture built for excellence.