Mandarin Live Chat Specialist — Remote Customer Support

Emapta; Kuala Lumpur; Remote; MYR 36,000 - 60,000; Full time

Benefits offered by this job

15 days annual leave

Upskilling via Emapta Academy

Job summary

Emapta Malaysia is hiring a Mandarin Live Chat Customer Service Representative to manage multiple conversations and deliver fast, accurate solutions. This full-time, work-from-home role offers permanent remote work, international exposure, and career stability.

The ideal candidate holds a diploma or higher, is fluent in written and spoken Mandarin, and has at least 1 year in customer service with live chat. You’ll join a Top 1% talent program and access Emapta Academy courses.

Qualifications

• Diploma or higher qualification required
• Professional-level Mandarin proficiency in writing and speaking is required
• At least 1 year of customer service experience with live chat
• Ability to manage multiple conversations through chat-based support platforms
• Experience in BPO, customer experience, digital services, tech, e-commerce or similar environments preferred
• Familiarity with CRM systems, ticketing platforms, and digital support tools

Responsibilities

• Provide professional support via live chat, email and phone with timely, accurate resolutions
• Assist customers with account inquiries, platform navigation, and basic technical issues
• Explain platform features, security requirements, processes, and procedures clearly
• Escalate complex issues to internal teams and monitor resolution
• Document customer interactions and case updates in CRM and support tools
• Meet service, quality and productivity targets while supporting the team

Skills

Mandarin proficiency

Live chat experience

Multitasking

Independent remote work

Education

Diploma or higher qualification

Tools

CRM systems

Ticketing platforms

Job description

Emapta Malaysia is hiring a Mandarin Live Chat Customer Service Representative to manage multiple conversations and deliver fast, accurate solutions. This full-time, work-from-home role offers permanent remote work, international exposure, and career stability.

The ideal candidate holds a diploma or higher, is fluent in written and spoken Mandarin, and has at least 1 year in customer service with live chat. You’ll join a Top 1% talent program and access Emapta Academy courses.