Mandarin Live Chat Specialist — Remote Customer Support

Emapta Global; Kuala Lumpur; Remote; MYR 47,000 - 73,000; Full time

Benefits offered by this job

Work from home

Flexible shifts

Career development

Job summary

Emapta Global is seeking a Mandarin Live Chat Customer Service Representative to handle multiple conversations in a fast-paced remote setting, delivering accurate solutions and maintaining service quality. The role requires a Diploma or higher, professional Mandarin, and at least 1 year of live chat experience; experience in BPO or digital services is preferred.

Remote, rotating shifts, and generous leave are offered.

Qualifications

• Diploma, Bachelor's degree, or higher qualification is required.
• Professional-level Mandarin proficiency in both written and spoken communication is required.
• At least 1 year of customer service experience with hands-on Live Chat support.
• Proven ability to manage multiple simultaneous customer conversations through chat-based support platforms.
• Experience in BPO, customer experience, digital services, technology, e-commerce, or similar environments is preferred.
• Familiarity with CRM systems, ticketing platforms, and digital customer support tools.
• Strong communication, problem-solving, documentation, and attention-to-detail skills.
• Ability to multitask, work independently in a remote environment, and manage a high volume of customer interactions.
• Willingness to work rotating day, afternoon, and night shifts, including weekends and public holidays.

Responsibilities

• Provide professional customer support through live chat, email, and phone, delivering timely and accurate resolutions.
• Support customers with account inquiries, platform navigation, service information, and basic technical concerns.
• Explain platform features, account security requirements, service processes, and customer procedures clearly and accurately.
• Escalate complex customer issues to appropriate internal teams and monitor cases through successful resolution
• Maintain accurate documentation of customer interactions and case updates using CRM and support systems
• Consistently achieve customer service, quality, and productivity targets while contributing to overall team success
• Work from home arrangement
• Fifteen (15) days annual leave
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses

Skills

Mandarin proficiency

Customer service experience

Live Chat support

Multitask in chat

BPO / CX familiarity

CRM / ticketing tools

Communication / documentation

Remote work capability

Flexible shift work

Education

Diploma / Bachelor's degree or higher

Job description

Emapta Global is seeking a Mandarin Live Chat Customer Service Representative to handle multiple conversations in a fast-paced remote setting, delivering accurate solutions and maintaining service quality. The role requires a Diploma or higher, professional Mandarin, and at least 1 year of live chat experience; experience in BPO or digital services is preferred.

Remote, rotating shifts, and generous leave are offered.