Mandarin Live Chat Customer Support Specialist | Work From Home

Emapta; Kuala Lumpur; Remote; MYR 31,000 - 47,000; Full time

Benefits offered by this job

15 days annual leave

Work from home

Upskilling via Emapta Academy

Diverse work environment

Job summary

Emapta is hiring a Mandarin Live Chat Customer Support Specialist to work from home in Malaysia. You will handle live chat, email, and phone inquiries for international customers, navigating the platform and resolving issues with accuracy and professionalism.

The role requires Mandarin fluency, strong English communication, and at least 1 year of live chat experience. A diploma or higher is preferred, with CRM/ticketing tool familiarity. 15 days leave and ongoing upskilling are offered.

Qualifications

• Diploma, Bachelor's degree, or higher qualification required.
• Advanced proficiency in Mandarin with good English communication skills.
• At least 1 year of hands-on live chat customer service experience.
• Experience in BPO or digital customer support environments preferred.
• Familiarity with CRM systems and ticketing software.

Responsibilities

• Provide professional customer support through live chat, email, and phone with timely resolutions.
• Assist customers with account inquiries, platform navigation, and basic technical concerns.
• Explain platform features and service procedures clearly and accurately.
• Escalate complex issues to internal teams and monitor case progress to resolution.
• Maintain accurate documentation of interactions using CRM/support systems.

Skills

Mandarin language

English language

Customer service

Multitasking

Communication

Education

Diploma or Bachelor's degree

Tools

CRM systems

Ticketing software

Job description

Mandarin Live Chat Customer Support Specialist | Work From Home

Exceptional Mandarin Communication for International Live Chat Support

Exceptional customer service demands more than language proficiency-it requires proven live chat expertise. As a Mandarin Live Chat Customer Support Specialist, you'll apply advanced Mandarin communication skills and hands-on customer support experience to manage simultaneous conversations, resolve inquiries, and deliver outstanding digital customer experiences. Your expertise will strengthen customer satisfaction, service efficiency, and trust across international markets. With Emapta, establish a long-term global career through remote work, continuous upskilling, and professional growth, supported by a Top 1% experience for Top 1% talent.

Job Overview

Employment Type: Full time

Work Setup: Work from home

Qualifications

• Diploma, Bachelor's degree, or higher qualification required
• Advanced proficiency in spoken and written Mandarin is required, with good English communication skills to support multilingual customer interactions.
• At least 1 year of hands-on live chat customer service experience, including handling inquiries, resolving concerns, and managing multiple simultaneous customer conversations accurately and professionally.
• Experience in BPO, customer experience, digital services, technology, e-commerce, or similar customer support environments is preferred.
• Familiarity with CRM systems, ticketing software, and digital customer support platforms.
• Strong customer service, communication, problem-solving, documentation, multitasking, and attention-to-detail skills, with the ability to handle high-volume interactions independently in a remote environment.
• Willingness to work rotating day, afternoon, and night shifts, including weekends and public holidays.

Responsibilities

• Provide professional customer support through live chat, email, and phone, delivering timely and accurate resolutions
• Support customers with account inquiries, platform navigation, service information, and basic technical concerns
• Explain platform features, account security requirements, service processes, and customer procedures clearly and accurately
• Escalate complex customer issues to appropriate internal teams and monitor cases through successful resolution
• Maintain accurate documentation of customer interactions and case updates using CRM and support systems
• Consistently achieve customer service, quality, and productivity targets while contributing to overall team success
• Work from home arrangement
• Fifteen (15) days annual leave
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses

Join the Top 1% Talent. A Better Career. A Better Life.

Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.