Mandarin IT Support Specialist - Shift-Based & Training

NETFORGE SOLUTION SDN. BHD.; Kuala Lumpur; On-site; MYR 38,000 - 62,000; Full time

Benefits offered by this job

Training

New Project Development Incentive

EPF SOCSO EIS from probation

Medical Leave

Medical Claims

Monthly Fixed Allowance

Monthly Performance Bonus

Annual Bonus even if you've worked for

Company Trip

Team Building Activity

Job summary

NETFORGE SOLUTION SDN. BHD. is seeking a Mandarin-speaking IT Support professional in Kuala Lumpur to manage server order deliveries and provide full-cycle technical support for clients in the Chinese-speaking market.

You will handle pre- and post-sales inquiries, diagnose hardware, software, and network issues, and ensure service excellence through a shift-based schedule. Training and career development are provided to help you grow with us.

Qualifications

• Mandarin fluency is required for speaking and writing.
• Proficient in Windows with basic Linux and database knowledge.
• Familiar with server and storage products and network equipment installation.
• Understand configuration and maintenance of switches, routing devices, and security products.
• Willing to work rotating shifts: morning, afternoon, and night.

Responsibilities

• Manage the delivery of server orders and provide after-sales maintenance to customers.
• Diagnose and resolve hardware, software, server, and network issues.
• Collect, analyze, and resolve technical issues that customers encounter, both before and after the sale.
• Adhere to strict work handover protocols and provide consistent and accurate information.
• Follow the company's customer service standards and stay up-to-date with products and technologies.
• Ensure customer satisfaction and maintain the company's reputation for excellent service.

Skills

Mandarin fluency

Windows OS

Linux basics

Databases basics

Server storage

Networking hardware

Switches & routers

Shift work

Education

Diploma/Degree in IT

Job description

NETFORGE SOLUTION SDN. BHD. is seeking a Mandarin-speaking IT Support professional in Kuala Lumpur to manage server order deliveries and provide full-cycle technical support for clients in the Chinese-speaking market.

You will handle pre- and post-sales inquiries, diagnose hardware, software, and network issues, and ensure service excellence through a shift-based schedule. Training and career development are provided to help you grow with us.