IT Support
NETFORGE SOLUTION SDN. BHD.
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
NETFORGE SOLUTION SDN. BHD. is seeking a Mandarin-speaking IT Support professional in Kuala Lumpur to manage server order deliveries and provide full-cycle technical support for clients in the Chinese-speaking market.
You will handle pre- and post-sales inquiries, diagnose hardware, software, and network issues, and ensure service excellence through a shift-based schedule. Training and career development are provided to help you grow with us.
Qualifications
- Mandarin fluency is required for speaking and writing.
- Proficient in Windows with basic Linux and database knowledge.
- Familiar with server and storage products and network equipment installation.
- Understand configuration and maintenance of switches, routing devices, and security products.
- Willing to work rotating shifts: morning, afternoon, and night.
Responsibilities
- Manage the delivery of server orders and provide after-sales maintenance to customers.
- Diagnose and resolve hardware, software, server, and network issues.
- Collect, analyze, and resolve technical issues that customers encounter, both before and after the sale.
- Adhere to strict work handover protocols and provide consistent and accurate information.
- Follow the company's customer service standards and stay up-to-date with products and technologies.
- Ensure customer satisfaction and maintain the company's reputation for excellent service.
Skills
Education
Job description
As a Mandarin-speaking IT Support at NETFORGE SOLUTION SDN. BHD., you will be responsible for managing server order deliveries and providing full-cycle technical support to clients in the Chinese-speaking market. You will handle pre- and post-sales inquiries, diagnose and resolve hardware, software, and network issues, and ensure service excellence through a shift-based support schedule.
Manage the delivery of server orders and provide after-sales maintenance to customers.
Diagnosing and resolving various hardware, software, server, and network issues.
Collect, analyze, and resolve technical issues that customers encounter, both before and after the sale.
Adhere to strict work handover protocols and provide consistent and accurate information.
Follow the company's customer service standards and procedures and stay up-to-date with the latest products and technologies.
Ensuring customer satisfaction and maintaining the company's reputation for excellent customer service.
Minimum Diploma/Degree in IT or a related field required
Fluent in Mandarin (both spoken and written)
Proficient in Windows, with basic knowledge of Linux and databases.
Familiar with server and storage products as well as network equipment installation.
Understand the configuration and maintenance of network switches, routing devices and security products
Able to work in rotating shifts: morning, afternoon, and night shifts
Providing training
New Project Development Incentive
EPF, SOCSO, EIS starting from the probation period
Medical Leave, Annual Leave
Medical Claims
Monthly Fixed Allowance
Monthly Performance Bonus
Annual Bonus even if you've worked for less than a year
Company Trip, Team Building Activity
One and a half hours of lunchtime.
Near public transportation (LRT/MRT)
Night-shift Benefits: Night-shift allowance and half month off days
NETFORGE SOLUTION SDN. BHD. is a global IDC and cloud infrastructure provider, offering server rentals, high-protection CDN solutions, and cloud hosting services to international clients. We are dedicated to delivering high-performance, reliable cloud solutions to customers around the world.
At NETFORGE SOLUTION SDN. BHD., we believe that a great team culture leads to great work. We’re proud to offer a friendly, inclusive, and collaborative working environment where everyone’s ideas are heard and valued.
We value open communication, teamwork, and a growth mindset—no matter your role, you’ll find the space to learn, contribute, and grow with us.
Our business is stable, with real-world use cases and clear performance targets. We offer fast, flexible decision-making, strong execution autonomy, and a well-supported marketing budget. With a technically driven team and highly engaged customers, our products are both professional and sticky.
Working Hours are based on a shift schedule:
Shifts are scheduled on a rotational basis and will be arranged in advance.
Off Days:
Morning & Afternoon Shifts: 6 off days per month
Night Shift: 15 off days per month
Note: Off days are not fixed on weekends and may vary according to the duty roster.
Come join a team that’s passionate, supportive, and always ready to take on new challenges—together.
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