Mandarin-Speaking IT Service Desk Analyst (24/7)

Getronics Solutions (Malaysia) Sdn. Bhd.

Kuala Lumpur

On-site

MYR 45,000 - 78,000

Full time

14 days+

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Job summary

Getronics Solutions (Malaysia) Sdn. Bhd. is seeking an IT Service Desk Analyst (L1) in Kuala Lumpur to provide first-line support for clients, diagnosing issues and guiding users through resolutions while handling a high volume of calls.

The role requires strong technical knowledge, willingness to work 24/7 rotating shifts, and fluency in Mandarin to assist Mandarin-speaking customers. A Bachelor's degree in IT or related field is required, with ITIL and Windows certifications considered a plus.

Qualifications

Bachelor's degree in IT or related field required.
Added advantage: ITIL, Windows OS & Office certifications.
Willing to work on a 24/7 rotating shift.

Responsibilities

Answers calls within set time guidelines and provides accurate solutions.
Analyzes inquiries to ascertain and solve issues, escalates when needed.
Documents inquiries and liaises internally to resolve client queries.
Maintains high client satisfaction and provides clear information or instruction.
Records and processes paperwork related to client queries.