Mandarin IT Support Specialist (Junior)

Netforge Solution Sdn Bhd; Kampung Malaysia Tambahan; On-site; MYR 33,000 - 58,000; Full time

Benefits offered by this job

Training

EPF, SOCSO, EIS from probation

Medical Leave

Annual Leave

Medical Claims

Monthly Fixed Allowance

Monthly Performance Bonus

Annual Bonus

Company Trip

Team Building Activity

Night-shift benefits

Job summary

NETFORGE SOLUTION SDN. BHD. is seeking a Mandarin-speaking IT Support to manage server order deliveries and provide full-cycle technical support to Chinese-speaking clients.

You will diagnose hardware, software, and network issues, handling both pre- and post-sales inquiries to ensure service excellence. You will work with Windows and Linux, have knowledge of databases and cybersecurity, and participate in rotating shifts to maintain high-quality customer service and support across products and

Qualifications

• Diploma or degree in IT or related field.
• Fluent Mandarin (spoken and written).
• Proficient with Windows and Linux.
• Familiar with databases and cybersecurity.
• Experience with server, storage and network equipment installation.
• Understanding of switches, routing devices and security products.

Responsibilities

• Manage the delivery of server orders and provide after-sales maintenance to customers.
• Diagnose and resolve hardware, software, server, and network issues.
• Collect, analyze, and resolve technical issues that customers encounter before and after sale.
• Adhere to handover protocols and provide accurate information.
• Follow customer service standards and stay updated with products and technologies.
• Ensure customer satisfaction and uphold the company’s reputation for excellent service.

Skills

Mandarin fluency

Windows

Linux

Databases

Cybersecurity

Server & storage

Network equipment

Switches & routing

Security products

Education

Diploma/Degree in IT

Job description

NETFORGE SOLUTION SDN. BHD. is seeking a Mandarin-speaking IT Support to manage server order deliveries and provide full-cycle technical support to Chinese-speaking clients.

You will diagnose hardware, software, and network issues, handling both pre- and post-sales inquiries to ensure service excellence. You will work with Windows and Linux, have knowledge of databases and cybersecurity, and participate in rotating shifts to maintain high-quality customer service and support across products and