IT Support [Mandarin Speaker]

Meteorsoft Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 58,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Career growth opportunities

Collaborative team culture

Professional development

Job summary

Meteorsoft Sdn Bhd in Kuala Lumpur is seeking a proactive IT Support professional to provide technical assistance, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations. Strong Mandarin communication is essential to support Mandarin-speaking users in a fast-paced environment.

Experience: Fresh graduates acceptable with at least SPM/Advanced/Higher/Graduate Diploma or equivalent. Operating hours are 9.00am–6.00pm, Monday to Friday.

Qualifications

• Mandarin language required for end-user support.
• Minimum education as listed (diploma/degree or equivalent).
• Strong problem-solving and attention to detail.

Responsibilities

• Be the first point of contact for technical assistance via phone, email or remote access.
• Perform remote troubleshooting and ask diagnostic questions.
• Diagnose and resolve customer issues and provide timely updates.
• Escalate unresolved issues to higher support levels as needed.
• Relay customer feedback to internal teams for service improvements.
• Maintain high user satisfaction in a fast-paced environment.

Skills

Mandarin fluency

English proficiency

Communication skills

Education

Relevant diploma/degree

Job description

We are looking for a proactive and service-orientedIT Supportprofessional to join our team. You will be responsible for providing technical assistance, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations. This role requires strong communication skills inMandarinto effectively support Mandarin-speaking users, alongside maintaining a high level of user satisfaction in a fast-paced environment.

Job Overview

• Experience: At least 1 year experience Fresh Graduate

Key Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email or remote access
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Diagnose, troubleshoot and identify solutions for customer
• Follow-up and update customer status on raised ticket
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Direct unresolved issues to the next level of support personnel

Qualifications & Skills

• Candidate must possess at least SPM / Advanced / Higher / Graduate Diploma, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
• Required language(s): Mandarin, English
• Must be able to speak MANDARIN (Chinese) to ensure smooth communication with end-user support.
• Need to be a fast learner as we are a fast-paced company.
• Great attention to details and excellent problem-solving skill

What We Offer

• Competitive salary and performance-based bonuses
• Opportunities for career growth and leadership
• Collaborative and supportive team culture
• Access to learning resources and professional development

Operating hours 9.00am - 6.00pm
( Monday - Friday )