Mandarin-Speaking IT Helpdesk Support

Getronics; Kampung Malaysia Tambahan; On-site; MYR 24,000 - 36,000; Full time

Job summary

Getronics Malaysia is seeking a capable helpdesk professional to provide first-line support for hardware, software, and mobile devices in a fast-paced IT environment.

You will diagnose issues, assist with account setups, and guide users through resolutions while maintaining accurate ticketing and IT asset records. This role involves collaboration on new solutions and IT projects to improve user experience.

Qualifications

• General helpdesk and installation support for hardware and software
• Troubleshoot technical issues including account setup
• Strong communication and ability to explain technical concepts

Responsibilities

• Provide helpdesk and installation support for hardware, software, and mobile devices.
• Diagnose and troubleshoot issues including account setup.
• Walk users through solutions to resolve technical problems.
• Manage ticketing system and IT asset records.
• Support deployment of new solutions or applications.
• Assist in ad-hoc IT projects.

Skills

Software & hardware

Mobile devices

Windows & MacOS

Job description

Getronics Malaysia is seeking a capable helpdesk professional to provide first-line support for hardware, software, and mobile devices in a fast-paced IT environment.

You will diagnose issues, assist with account setups, and guide users through resolutions while maintaining accurate ticketing and IT asset records. This role involves collaboration on new solutions and IT projects to improve user experience.