Bilingual IT Support Specialist — Mandarin/English

UpGrowth HR Sdn. Bhd.

Kuala Lumpur

On-site

MYR 36,000 - 54,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

UpGrowth HR Sdn. Bhd. seeks a customer-focused IT support representative in Kuala Lumpur.

You will provide first-level assistance for payment gateway inquiries, diagnose and resolve software issues, and train users to ensure smooth system usage. You will work with internal teams on problems and may assist with pre-implementation discussions under a deadline-driven environment. The role requires a Diploma or higher in CS/IT/SE/Math, fluent Mandarin and English, and at least 1 year of customer

Qualifications

Diploma/Advanced/Higher/Graduate Diploma in Computer Science, Information Technology, Software Engineering, Mathematics or equivalent.
Strong verbal and written communication skills in Mandarin and English.
At least 1 year in customer service or IT support.
Basic knowledge of IT systems and software troubleshooting preferred.

Responsibilities

Provide first-level support to end users for payment gateway system inquiries via phone, chat, or remote assistance.
Diagnose, troubleshoot, and resolve software-related technical issues efficiently.
Deliver product training and guidance to end users to ensure effective system usage.
Handle customer issues in a timely, professional, and customer-focused manner.
Gather and analyse information related to technical problems, and collaborate with internal IT teams to resolve issues.
Participate in ad-hoc projects and support pre-implementation discussions and activities.