Mandarin IT & POS Support Specialist – Hospitality

Menumiz™; Kuala Lumpur; On-site; MYR 45,000 - 70,000; Full time

Job summary

Menumiz™ in Kuala Lumpur is seeking an IT Tech Support Specialist fluent in Mandarin. You will provide exceptional support for AI-driven POS systems, manage technical issues, and assist clients in utilizing technology effectively.

The ideal candidate has 5+ years in IT support, excels in customer service, and possesses strong communication skills. This role requires technical proficiency and the ability to train clients efficiently. Join us to enhance the hospitality experience.

Qualifications

• Minimum of 5 years of experience in IT support or technical customer support within SaaS environments.
• Strong expertise in setting up printers and peripherals.
• Excellent communication skills with a strong customer service focus.

Responsibilities

• Deliver comprehensive technical support for POS systems including installation and troubleshooting.
• Diagnose and resolve LAN/network connectivity issues.
• Provide training to clients on utilizing the POS system and associated tools.

Skills

Technical support

POS systems configuration

LAN networking

Customer service

Bilingual (Mandarin and English)

WordPress administration

Education

Bachelor’s or Master’s degree in Computer Science or related field

Tools

AI-driven POS systems

LAN networking tools

WordPress

Job description

Menumiz™ in Kuala Lumpur is seeking an IT Tech Support Specialist fluent in Mandarin. You will provide exceptional support for AI-driven POS systems, manage technical issues, and assist clients in utilizing technology effectively.

The ideal candidate has 5+ years in IT support, excels in customer service, and possesses strong communication skills. This role requires technical proficiency and the ability to train clients efficiently. Join us to enhance the hospitality experience.