Bilingual POS Support Specialist (English/Chinese)

EPOS; Kuala Lumpur; On-site; MYR 45,000 - 76,000; Full time

Job summary

EPOS is seeking a Customer Service Support Specialist in Malaysia to be the first point of contact for POS clients, handling hardware and software issues across phone, email, and chat. You will document interactions and resolutions, manage multiple cases, and escalate complex problems to technical teams when necessary.

The ideal candidate is tech-savvy with 1–3 years in customer service or IT helpdesk, proficient in English and Chinese, and comfortable with Windows, Android, and basic

Qualifications

• Fluent in English and Chinese for client communication.
• 1–3 years in customer service or IT helpdesk; POS support is a plus.
• Good working knowledge of Windows and Android operating systems.
• Familiar with basic networking and peripheral hardware setup.
• Proficient with Microsoft Excel for logging and reporting.

Responsibilities

• Respond to client inquiries about POS systems via phone, email, and chat.
• Troubleshoot software and hardware issues and provide clear, step-by-step guidance.
• Document interactions, issues, and resolutions in the support system.
• Manage multiple cases while delivering prompt and high-quality service.
• Escalate complex issues to technical teams when needed.

Skills

English

Chinese

Windows

Android

Networking basics

Excel

Tools

Microsoft Excel

POS hardware troubleshooting

Job description

EPOS is seeking a Customer Service Support Specialist in Malaysia to be the first point of contact for POS clients, handling hardware and software issues across phone, email, and chat. You will document interactions and resolutions, manage multiple cases, and escalate complex problems to technical teams when necessary.

The ideal candidate is tech-savvy with 1–3 years in customer service or IT helpdesk, proficient in English and Chinese, and comfortable with Windows, Android, and basic