Bilingual POS Support Specialist (Malaysia)

EPOS; Kuala Lumpur; On-site; MYR 39,000 - 58,000; Full time

Job summary

EPOS Malaysia is seeking a Customer Service Support Specialist to strengthen our POS support for SME clients. You will be the first contact for POS hardware and software issues, handling inquiries via phone, email and chat, and delivering timely resolutions with clear communication.

The ideal candidate is tech‑savvy, customer‑focused, with 1–3 years in a customer service or IT helpdesk role. Proficiency in English and Chinese, Windows/Android know‑how, basic networking, and Excel for tracking

Qualifications

• 1–3 years of experience in a customer service or IT helpdesk role (POS system support is a plus).
• Fresh graduates are welcome.
• Proficient in English and Chinese.

Responsibilities

• Respond to client inquiries and issues related to POS systems via phone, email, and chat.
• Troubleshoot software and hardware problems and provide clear, step-by-step support.
• Accurately document client interactions, issues, and resolutions in the support system.
• Manage multiple support cases while delivering prompt and high-quality service.
• Escalate complex or unresolved issues to the relevant technical teams when necessary.

Skills

Customer service

IT helpdesk

Troubleshooting

Microsoft Excel

Tools

Windows

Android

Job description

EPOS Malaysia is seeking a Customer Service Support Specialist to strengthen our POS support for SME clients. You will be the first contact for POS hardware and software issues, handling inquiries via phone, email and chat, and delivering timely resolutions with clear communication.

The ideal candidate is tech‑savvy, customer‑focused, with 1–3 years in a customer service or IT helpdesk role. Proficiency in English and Chinese, Windows/Android know‑how, basic networking, and Excel for tracking