IT Tech Support Specialist (Mandarin.

Menumiz™; Kuala Lumpur; On-site; MYR 45,000 - 70,000; Full time

Job summary

Menumiz™ in Kuala Lumpur is seeking an IT Tech Support Specialist fluent in Mandarin. You will provide exceptional support for AI-driven POS systems, manage technical issues, and assist clients in utilizing technology effectively.

The ideal candidate has 5+ years in IT support, excels in customer service, and possesses strong communication skills. This role requires technical proficiency and the ability to train clients efficiently. Join us to enhance the hospitality experience.

Qualifications

• Minimum of 5 years of experience in IT support or technical customer support within SaaS environments.
• Strong expertise in setting up printers and peripherals.
• Excellent communication skills with a strong customer service focus.

Responsibilities

• Deliver comprehensive technical support for POS systems including installation and troubleshooting.
• Diagnose and resolve LAN/network connectivity issues.
• Provide training to clients on utilizing the POS system and associated tools.

Skills

Technical support

POS systems configuration

LAN networking

Customer service

Bilingual (Mandarin and English)

WordPress administration

Education

Bachelor’s or Master’s degree in Computer Science or related field

Tools

AI-driven POS systems

LAN networking tools

WordPress

Job description

Job Title: IT Tech Support Specialist (Mandarin Speaking)

About menumiz

menumizis a leading hospitality technology and payment company that provides AI-powered POS and comprehensive hospitality solutions through its brands:menumiz,Hospoware,Hospoforce,Hospomarket, andRestaurantility. Our mission is to collaborate closely with hospitality operators tooptimizeoperations, boost revenue, and elevateguestexperience usingcutting-edgetechnology.

Role Overview

We are seeking a Full Time proactive and skilled IT Tech Support Specialist who is fluent in Mandarin to join our team and provide exceptional support to our hospitality clients. In this dynamic role, you will deliver technical assistance, facilitate remote setup, conduct customer training, and manage basic digital content. You will work extensively with AI-driven POS systems, printers, networks, and online platforms to ensure our customers have a seamless experience.

This position is ideal for an individual who excels at problem-solving, enjoys interacting with clients, and is adept at handling both hardware and software challenges.

Key Responsibilities

• Deliver comprehensive technical support for POS systems, including installation, configuration, and troubleshooting.
• Set up and maintain various hardware such as receipt printers, kitchen printers, and barcode scanners.
• Diagnose and resolve LAN/network connectivity issues involving routers, switches, cabling, and Wi-Fi.
• Configure systems, user accounts, devices, and settings as per client requirements.
• Manage POS system menu setup, design, and data entry tasks.
• Provide training to clients on utilizing the POS system and associated tools.
• Offer both on-site and remote support to address customer needs.
• Assist with basic website updates and e-commerce tasks.
• Perform routine WordPress administration including content updates, plugin management, and product/menu listings.
• Document issues, solutions, and configurations accurately and comprehensively.
• Collaborate with internal teams to resolve complex technical challenges.

Required Skills & Experience

• Minimum of 5 years of experience in IT support, POS systems, or technical customer support within SaaS environments.
• Strong expertise in setting up printers and peripherals.
• Sound understanding of LAN networking with the ability to perform basic troubleshooting.
• Experience in configuring POS menus and conducting data entry.
• Proven ability to train non-technical users effectively and with patience.
• Familiarity with e-commerce platform operations.
• Competence in managing WordPress administration tasks.
• Excellent communication skills with a strong customer service focus.
• Ability to work independently while juggling multiple tasks efficiently.
• Proficiency in both English and Mandarin is mandatory.
• Bachelor’s or Master’s degree in Computer Science or a related field.

Preferred Qualifications

• Experience in supporting hospitality or retail sectors.
• Knowledge of payment terminal operations and integrations.
• Basic skills in graphic and menu design.
• Understanding of cloud-based system functionalities.

Work Location

This position is based onsite at our office in Kuala Lumpur, Malaysia.

Hiring procedure

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