Mandarin Support (Tech Support) python, java, rest API, SQL,

Two95 International Inc.; Kuala Lumpur; Presencial; MYR 180 000 - 300 000; Tempo integral

Resumo da oferta

Two95 International Inc. in KL, Malaysia is seeking Mandarin-speaking Tech Support specialists to act as the escalation bridge between frontline agents and Google Product Engineering.

You will own Tier 3 issues in Vertex AI, Gemini APIs, and Agent Builder, leveraging the GenAI stack and GCP infrastructure to deliver root-cause analyses for enterprise customers and accelerate resolution by collaborating with product engineering teams.

Qualificações

• 8+ years in Tier 3 Technical Support, SRE, and AI/ML Engineering.
• Mandarin fluency (spoken and written) for enterprise engagement.
• Strong Python coding/debugging skills and API troubleshooting.

Responsabilidades

• Act as the escalation point for complex AI/ML Enterprise issues across Vertex AI, Gemini, and Agent Builder.
• Collaborate with Google Product Engineering and frontline teams to deliver root-cause analyses.
• Lead crisis management for P1/P2 incidents and coordinate cross-functional responses.

Conhecimentos

Mandarin Fluency

Python

API Troubleshooting

Distributed Systems Logging

Leadership

8+ years Tier 3 Tech Support

Formação académica

Bachelor’s or Master’s in Computer Science

Ferramentas

Vertex AI

Gemini API

Agent Builder

BigQuery

IAM

Cloud Storage

VPCs

Descrição da oferta de emprego

ROLE: Mandarin Support (Tech Support)

JOB TYPE: FTE Long term

LOCATION: KL, Malaysia

POSITIONS: 6

JOB DESCRIPTION:

Roles & Responsibilities:

• This role falls in the Tier 3 Support and plays as the bridge between our frontline representatives (who are already Associate Cloud Engineer certified) and Google Product Engineering.
• Act as the ultimate technical escalation point for complex enterprise issues across Vertex AI, Gemini/Gemini Enterprise, and Vertex AI Agent Builder.
• 8+ years in Tier 3 Technical Support, SRE, and AI/ML Engineering.
• Mandarin Fluency (Spoken & Written) for direct engagement with enterprise customers and stakeholders.

Experience Range: 8+ years in Tier 3 Technical Support, SRE, and AI/ML Engineering.

Education: Bachelor’s or Master’s Degree in required (Computer Science)

Must Have Technical/Functional Skills

• Deep Google GenAI Stack: Vertex AI (Pipelines, Endpoints, Vector Search), Gemini APIs, and Agentic architectures (Function Calling, Agent Development Kit, Agent Builder).
• Core GCP Infra: Solid understanding of how ML model deployments interact with BigQuery, IAM, Cloud Storage, and VPCs.
• High-Severity Leadership: Excellent interpersonal ability to manage P1/P2 crises and deliver technical root-cause analyses directly to enterprise customers and accelerate L1 L2 teams
• Ideal: Systems & Code Debugging skills, Strong Python coding/debugging skills, API troubleshooting, and distributed systems log analysis (Cloud Logging/Monitoring).

Generic Managerial Skills, If any:

• Stakeholder management
• Escalation handling
• Cross-functional collaboration
• Communication skills
• Problem-solving
• Ownership & accountability

Key Words to search in Resume:

• Google Cloud AI/ML SME
• Vertex AI
• Gemini API
• Agent Builder