Mandarin-Speaking Customer Success Specialist

TP; Johor Bahru; On-site; MYR 30,000 - 36,000; Full time

Benefits offered by this job

Paid training

Career development opportunities

Diverse work environment

Opportunities to grow within the公司

Job summary

TP in Malaysia seeks enthusiastic Mandarin-speaking Customer Service Representatives to be the first contact for customers via email, live chat and phone, delivering exceptional service.

You will handle inquiries, resolve issues, document interactions, and escalate complex cases when needed, while supporting a customer-first culture and meeting service targets.

Fresh graduates are welcome; night shifts and weekend rotation are possible, with training provided to help you grow within the company.

Qualifications

• Proficiency in Mandarin (spoken and written) and English.
• Fresh graduates welcome to apply.
• Able to work rotating shifts including weekends and public holidays.

Responsibilities

• Handle incoming customer inquiries via email, chat, and phone in a professional and timely manner.
• Provide accurate information, solutions, and assistance to customers.
• Resolve customer concerns while maintaining empathy and professionalism.
• Document customer interactions and update records in the system.

Skills

Mandarin

English

Customer service

Communication

Multitasking

Job description

TP in Malaysia seeks enthusiastic Mandarin-speaking Customer Service Representatives to be the first contact for customers via email, live chat and phone, delivering exceptional service.

You will handle inquiries, resolve issues, document interactions, and escalate complex cases when needed, while supporting a customer-first culture and meeting service targets.

Fresh graduates are welcome; night shifts and weekend rotation are possible, with training provided to help you grow within the company.