Mandarin CX Pro — Customer Support Specialist

Savior Artigos Texteis Lda

Shah Alam

On-site

MYR 42,000 - 66,000

Full time

3 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Savior Artigos Texteis Lda in Kuala Lumpur, Malaysia is seeking Mandarin-speaking Customer Service Specialists to handle inquiries related to orders, delivery, payment, product information and pre-orders. You will communicate mainly in Mandarin, with English in a professional environment.

Open to fresh graduates with relevant education and those with customer support experience. The role requires on-site work in Kuala Lumpur.

Qualifications

C1 level Mandarin proficiency.
B2 level English proficiency in reading, writing, speaking, and listening.

Responsibilities

Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, product pre-screening calls, and general customer questions.
Assist customers by answering questions related to order status, order changes, and delivery timeframes.
Deliver professional and high-quality customer interactions based on client service standards.
Meet required standards for call quality reports, call audits, and customer satisfaction.
Develop and maintain strong knowledge of client-supported products.
Accurately record customer information and required data in internal systems.
Follow training, operational procedures, and quality guidelines in every customer interaction.
Maintain awareness of the client's products, services, and strengths in the industry.
Contribute to service quality and continuous improvement in customer support operations.