Mandarin CSR: Immediate Start, High Impact

WELSEND MALAYSIA SDN BHD; Kuala Lumpur; On-site; MYR 31,000 - 50,000; Full time

Job summary

WELSEND MALAYSIA SDN BHD in Kuala Lumpur is seeking a Mandarin-speaking Customer Service Representative to join immediately on a full-time basis. You will handle inquiries via phone and email, provide accurate product information, and resolve issues to ensure excellent customer service.

Maintain detailed records in the CRM, escalate when needed, and collaborate with other teams to enhance processes while maintaining a positive, client-focused attitude.

Qualifications

• Mandarin-speaking ability is essential.
• Experience in customer service or call centre preferred.
• Proficiency in English for written and verbal communication.
• Strong communication and interpersonal skills.
• Ability to multitask and manage multiple customer interactions.

Responsibilities

• Handle incoming customer enquiries via telephone, email, and other channels.
• Provide accurate information about products and services; address questions promptly.
• Resolve customer issues in a professional manner; escalate when needed.
• Maintain detailed records of all interactions using the company's systems.
• Identify customer feedback and suggest process improvements.
• Process requests and transactions with accuracy and attention to detail.
• Aim to meet service quality targets and performance metrics.

Skills

Mandarin

Customer service

English proficiency

Communication skills

CRM software

Tools

CRM software

Job description

WELSEND MALAYSIA SDN BHD in Kuala Lumpur is seeking a Mandarin-speaking Customer Service Representative to join immediately on a full-time basis. You will handle inquiries via phone and email, provide accurate product information, and resolve issues to ensure excellent customer service.

Maintain detailed records in the CRM, escalate when needed, and collaborate with other teams to enhance processes while maintaining a positive, client-focused attitude.