Customer Service Representative - Mandarin

eTeam; Kuala Lumpur; On-site; MYR 27,000 - 40,000; Full time

Job summary

eTeam is hiring Mandarin-speaking Customer Service Representatives in Malaysia. You will handle queries via phone, chat, or email and provide timely solutions to customers.

The role requires strong communication skills, problem-solving abilities, and willingness to work shifts, including weekends or public holidays if needed.

Qualifications

• Experience in customer service or call center preferred.
• Strong communication and problem-solving skills.
• Willing to work in Malaysia.
• Flexible to work shifts, including weekends/public holidays if required.

Responsibilities

• Handle customer queries via phone, chat, or email.
• Provide professional and timely solutions to customer concerns.
• Assist with account, product, order, or service-related queries.
• Maintain high customer satisfaction and service quality.
• Follow company procedures and meet assigned KPIs.

Skills

Customer service

Communication

Problem solving

Shift work

Job description

We are hiring Mandarin-speaking Customer Service Representatives to join our team in Malaysia.

Key Responsibilities:

• Handle customer queries via phone, chat, or email.
• Provide professional and timely solutions to customer concerns.
• Assist with account, product, order, or service-related queries.
• Maintain high customer satisfaction and service quality.
• Follow company procedures and meet assigned KPIs.

Requirements:

• Customer service / call center experience is preferred.
• Strong communication and problem-solving skills.
• Willing to work in Malaysia.
• Flexible to work on shifts, including weekends/public holidays if required.