Mandarin Customer Service Representative - Kuala Lumpur

Cbtalents; Cyberjaya; On-site; MYR 26,784 - 33,480; Full time

Benefits offered by this job

On-site in Kuala Lumpur

Job summary

Cbtalents is hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia. You will handle inquiries related to orders, delivery, payment, and product information, primarily in Mandarin with English support in a professional setting.

Open to candidates with customer support experience or fresh graduates with relevant education. On-site work in Kuala Lumpur is required; call center experience is helpful but not mandatory.

Qualifications

• Mandarin proficiency (C1)
• English reading/writing/speaking/listening (B2)
• Bachelor's/Diploma or equivalent
• 6+ months customer support experience preferred
• Fresh graduates encouraged to apply
• Technical troubleshooting beneficial
• Familiarity with mobile/PC devices
• Willingness to learn and grow in a fast-paced environment
• Good time management and organization

Responsibilities

• Provide customer service for orders, delivery, payment, product pre-orders and general inquiries.
• Answer questions related to order status, changes, and delivery timeframes.
• Deliver professional, high-quality customer interactions per client standards.
• Meet call quality, audits, and customer satisfaction targets.
• Develop and maintain knowledge of client-supported products.
• Accurately record customer data in internal systems.
• Follow training procedures and quality guidelines in every interaction.
• Maintain awareness of client products/services and industry strengths.
• Contribute to service quality and continuous improvement.

Skills

Mandarin language proficiency

English language proficiency

Excellent communication

Customer service

Active listening

Education

Bachelor's degree / Diploma or equivalent

Tools

CRM software

Multi-system navigation

Job description

We are hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia.

In this role, you will provide customer support for inquiries related to orders, delivery, payment, product information, pre-orders, and general customer questions. You will communicate mainly in Mandarin, while also using English in a professional working environment.

This opportunity is open to candidates with customer support experience, as well as fresh graduates with relevant educational backgrounds who are eager to learn and grow in a fast-paced international support environment.

Additional Information

• Fresh graduates are welcome to apply.
• Call center experience is not mandatory, but it would be an advantage.
• Candidates must be willing to work on-site in Kuala Lumpur, Malaysia.
• Suitable for candidates with strong communication skills, curiosity about technology, and willingness to be coached.

Requirements

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
• Minimum 6 months of customer support experience in any industry is preferred.
• Fresh graduates with a relevant degree or diploma are encouraged to apply.
• Professional or personal experience in technical troubleshooting is an advantage.
• Familiarity with mobile operating systems, smartphones, tablets, PCs, or laptops.
• Strong curiosity in understanding technology and continuous learning.
• Analytical ability to identify, troubleshoot, and resolve customer issues.
• Confidence in navigating multiple systems and tools to find accurate solutions.
• Ability to work independently in a fast-paced and high-demanding environment.
• Professional, calm, and positive attitude when handling pressure.
• Openness to feedback, coaching, and continuous improvement.
• Good time management, multitasking, prioritization, and organizational skills.

Responsibilities

• Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, product pre-screening calls, and general customer questions.
• Assist customers by answering questions related to order status, order changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information and required data in internal systems.
• Follow training, operational procedures, and quality guidelines in every customer interaction.
• Maintain awareness of the client's products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.