Mandarin Customer Support Executive | Immediate Hiring | Kuala Lumpur

eTeam; Kuala Lumpur; On-site; MYR 33,000 - 58,000; Full time

Job summary

eTeam in Malaysia is seeking a Mandarin Customer Support Executive to join our on-site Kuala Lumpur team. You will handle inquiries via voice, chat, and email, delivering professional support in Mandarin and English while maintaining high customer satisfaction.

The ideal candidate has Mandarin fluency, good English, and at least 6 months in customer service, with strong communication and problem-solving abilities. Training and development opportunities are provided in a multicultural environment.

Qualifications

• Mandarin speaking and writing fluency required.
• Good command of English.
• 6 months or more in customer service, call center, or related roles encouraged.

Responsibilities

• Provide professional Mandarin-speaking customer support across voice, chat, and email.
• Handle inquiries and resolve issues with timely and accurate responses.
• Communicate effectively in Mandarin and English to ensure customer satisfaction.
• Record interactions accurately and collaborate with internal teams for effective resolutions.

Skills

Mandarin fluency

English proficiency

Communication skills

Active listening

Problem solving

Customer focus

Job description

IMMEDIATE HIRING | MANDARIN CUSTOMER SUPPORT EXECUTIVE | MALAYSIA

Location: Malaysia

Employment Type: Full-Time | Permanent

Workplace: On-site

Are you fluent in Mandarin and looking for your next career opportunity in Malaysia?

We are currently hiring enthusiastic and customer-focused Mandarin speakers to join our Customer Support team in Kuala Lumpur. This is an excellent opportunity to work in a professional, multicultural environment and build a rewarding career in the Customer Experience industry.

Why Join Us?

• Permanent and Full-Time Position
• Voice and Non-Voice Processes Available
• Opportunity to support customers via Phone, Chat, and Email
• International and Multicultural Work Environment
• Career Growth and Development Opportunities
• Professional Training and Support

Key Responsibilities

• Provide professional customer support to Mandarin-speaking customers
• Handle customer enquiries through Voice, Chat, and Email channels
• Communicate effectively in both Mandarin and English
• Understand customer concerns and provide accurate and timely resolutions
• Maintain high standards of customer satisfaction and service quality
• Record and document customer interactions accurately
• Collaborate with internal teams to ensure effective issue resolution

Who Are We Looking For?

• Fluent in Mandarin, both spoken and written
• Good command of English
• Previous experience in Customer Service, Call Center, BPO, or Contact Centre is an advantage
• Candidates with at least 6 months of relevant experience are encouraged to apply
• Strong communication and active listening skills
• Good problem-solving abilities
• Comfortable working in Voice and/or Non-Voice customer support
• Customer-focused with a positive and professional attitude