Customer Service Representative (Immediate Joiner)

WELSEND MALAYSIA SDN BHD; Kuala Lumpur; On-site; MYR 31,000 - 50,000; Full time

Job summary

WELSEND MALAYSIA SDN BHD in Kuala Lumpur is seeking a Mandarin-speaking Customer Service Representative to join immediately on a full-time basis. You will handle inquiries via phone and email, provide accurate product information, and resolve issues to ensure excellent customer service.

Maintain detailed records in the CRM, escalate when needed, and collaborate with other teams to enhance processes while maintaining a positive, client-focused attitude.

Qualifications

• Mandarin-speaking ability is essential.
• Experience in customer service or call centre preferred.
• Proficiency in English for written and verbal communication.
• Strong communication and interpersonal skills.
• Ability to multitask and manage multiple customer interactions.

Responsibilities

• Handle incoming customer enquiries via telephone, email, and other channels.
• Provide accurate information about products and services; address questions promptly.
• Resolve customer issues in a professional manner; escalate when needed.
• Maintain detailed records of all interactions using the company's systems.
• Identify customer feedback and suggest process improvements.
• Process requests and transactions with accuracy and attention to detail.
• Aim to meet service quality targets and performance metrics.

Skills

Mandarin

Customer service

English proficiency

Communication skills

CRM software

Tools

CRM software

Job description

Customer Service Representative (Immediate Joiner)

About us
WELSEND MALAYSIA SDN BHD is a dynamic and growing organisation dedicated to delivering exceptional customer service across diverse markets. We pride ourselves on building strong relationships with our clients through professionalism, efficiency, and a commitment to excellence. Our team is composed of passionate individuals who are driven to make a positive impact in everything we do. We believe in fostering a supportive work environment where every team member can thrive and develop their career.

About the role
We are seeking a Customer Service Representative (Mandarin Speaker Immediate Joiner) to join our customer service team in Kuala Lumpur on a full-time basis. This is an excellent opportunity for a Mandarin-speaking professional who can start immediately and is eager to make an immediate contribution to our growing organisation. In this role, you will be the front line of our customer interactions, providing support, resolving queries, and ensuring every customer receives the highest standard of service. Your ability to communicate effectively in Mandarin will be crucial as you assist our diverse customer base and contribute to building lasting client relationships.

Key responsibilities

Handle incoming customer enquiries via telephone, email, and other communication channels with professionalism and courtesy

Provide accurate information about products and services, addressing customer questions and concerns promptly

Resolve customer issues and complaints in a professional manner, escalating matters when necessary

Maintain detailed and accurate records of all customer interactions using company systems

Identify and communicate customer feedback and suggestions to relevant departments for process improvement

Process customer requests, transactions, and documentation with accuracy and attention to detail

Achieve and maintain service quality targets and performance metrics as established by management

Follow company policies, procedures, and guidelines consistently to ensure compliance and quality standards

Collaborate effectively with colleagues and other departments to support customer satisfaction objectives

Engage with customers in Mandarin to ensure clear communication and understanding of their needs

What we're looking for

Fluent in Mandarin (both written and spoken) – this is essential for the role

Cantonese is an advantage

Proficiency in English for written and verbal communication

Previous experience in a customer service or call centre environment is preferred

Strong communication and interpersonal skills with the ability to remain calm and professional under pressure

Excellent problem-solving abilities and a customer-focused approach to resolving issues

Ability to multitask and manage multiple customer interactions simultaneously

Proficiency with computer systems, databases, and CRM software

Strong attention to detail and accuracy in record-keeping and data entry

Ability to work independently as well as part of a team

Flexibility to adapt to changing priorities and work schedules

A positive attitude and genuine enthusiasm for delivering excellent customer service

What can I earn as a Customer Service Representative