Mandarin Content Moderator — Safe Online Communities

CB Talents SP; Kapar; On-site; MYR 39,060 - 55,800; Full time

Job summary

CB Talents SP is looking for detail-oriented individuals to join their Trust & Safety team as Content Moderators in Kapar, Malaysia. The role focuses on creating a safer online environment through reviewing user-generated content to ensure compliance with community standards and policies.

Candidates should have a diploma or degree, with strong Mandarin and English skills. Experience in content moderation is an advantage, while attention to detail and resilience are critical for success in this position.

Qualifications

• Minimum C1 proficiency in Mandarin (reading, writing, speaking).
• Minimum B2 proficiency in English (reading, writing, speaking, comprehension).
• Experience in content moderation or customer service is an advantage.

Responsibilities

• Review and moderate user-generated content according to policies.
• Identify and remove content that violates platform standards.
• Maintain quality standards while meeting productivity targets.
• Escalate complex cases to appropriate teams as required.
• Ensure confidentiality of customer data.

Skills

Attention to detail

Decision-making skills

Multitasking

Analytical skills

Problem-solving abilities

Typing speed (40 WPM)

Computer literacy

Education

Diploma or Bachelor's Degree in any discipline

Tools

Microsoft Windows

Microsoft Office

Job description

CB Talents SP is looking for detail-oriented individuals to join their Trust & Safety team as Content Moderators in Kapar, Malaysia. The role focuses on creating a safer online environment through reviewing user-generated content to ensure compliance with community standards and policies.

Candidates should have a diploma or degree, with strong Mandarin and English skills. Experience in content moderation is an advantage, while attention to detail and resilience are critical for success in this position.