Mandarin Content Moderator – Safe Online Communities

CB Talents SP; Selayang Municipal Council; On-site; MYR 33,480 - 50,220; Full time

Job summary

CB Talents SP is looking for a Content Moderator – Mandarin to join their Trust & Safety team in Malaysia. This role involves reviewing and moderating user-generated content to ensure compliance with platform standards while maintaining high accuracy and productivity.

The position requires Mandarin proficiency at C1 level and English at B2. Fresh graduates are especially encouraged to apply. Candidates should possess strong analytical skills and the ability to handle sensitive content.

Qualifications

• Minimum C1 proficiency in Mandarin (reading, writing, speaking).
• Minimum B2 proficiency in English (reading, writing, speaking, comprehension).
• Experience in customer service or data processing is an advantage.

Responsibilities

• Review and moderate user-generated content according to policies.
• Identify and remove harmful content.
• Meet productivity and quality KPIs.
• Maintain confidentiality of user information.

Skills

Attention to detail

Decision-making skills

Multitasking

Analytical skills

Problem-solving abilities

Typing speed of 40 WPM with 90% accuracy

Computer literacy

Education

Diploma, Bachelor's Degree, or equivalent qualification

Tools

Microsoft Office applications

Internet navigation skills

Job description

CB Talents SP is looking for a Content Moderator – Mandarin to join their Trust & Safety team in Malaysia. This role involves reviewing and moderating user-generated content to ensure compliance with platform standards while maintaining high accuracy and productivity.

The position requires Mandarin proficiency at C1 level and English at B2. Fresh graduates are especially encouraged to apply. Candidates should possess strong analytical skills and the ability to handle sensitive content.