Mandarin Content Moderator – Safe Online Communities

CB Talents SP; Tanah Merah; On-site; MYR 33,480 - 50,220; Full time

Job summary

CB Talents SP is looking for detail-oriented individuals to join their Trust & Safety team as Content Moderators – Mandarin. In this role, you will review user-generated content to help create a safer online environment.

Responsibilities include moderating content, maintaining quality standards, and achieving productivity targets. Candidates should possess a diploma or degree, with a strong command of Mandarin and English, and are encouraged to apply regardless of experience.

Qualifications

• Minimum C1 proficiency in Mandarin (reading, writing, speaking).
• Minimum B2 proficiency in English (reading, writing, speaking, comprehension).
• Minimum typing speed of 40 words per minute with at least 90% accuracy.

Responsibilities

• Review, assess, and moderate user-generated content.
• Identify and remove content violating platform standards.
• Meet daily productivity, quality, and accuracy KPIs.
• Escalate complex cases to appropriate teams.
• Maintain confidentiality and secure handling of information.

Skills

Attention to detail

Decision-making skills

Analytical skills

Problem-solving skills

Multitasking

Education

Diploma or Bachelor's Degree in any discipline

Tools

Microsoft Office applications

Microsoft Windows

Job description

CB Talents SP is looking for detail-oriented individuals to join their Trust & Safety team as Content Moderators – Mandarin. In this role, you will review user-generated content to help create a safer online environment.

Responsibilities include moderating content, maintaining quality standards, and achieving productivity targets. Candidates should possess a diploma or degree, with a strong command of Mandarin and English, and are encouraged to apply regardless of experience.