Mandarin Content Moderator: Safeguard Communities & Policies

CB Talents SP; Sepang; On-site; MYR 27,900 - 44,640; Full time

Job summary

CB Talents SP is hiring a Content Moderator in Sepang, Malaysia. The ideal candidate will help maintain a safer online environment by reviewing user-generated content to ensure compliance with community standards.

The position requires proficiency in Mandarin (C1) and English (B2), as well as a diploma or degree. Experience in content moderation or customer service preferred, with an emphasis on attention to detail and decision-making.

Qualifications

• Minimum C1 proficiency in Mandarin (reading, writing, speaking).
• Minimum B2 proficiency in English (reading, writing, speaking, comprehension).
• Experience in content moderation or customer service is advantageous.

Responsibilities

• Review and moderate user-generated content according to policies.
• Identify and remove harmful or prohibited material.
• Meet daily productivity and accuracy KPIs.
• Escalate complex cases to the appropriate teams.

Skills

Attention to detail

Decision-making skills

Analytical abilities

Problem-solving abilities

Computer literacy

Education

Diploma or Bachelor's Degree

Tools

Microsoft Windows

Microsoft Office

Job description

CB Talents SP is hiring a Content Moderator in Sepang, Malaysia. The ideal candidate will help maintain a safer online environment by reviewing user-generated content to ensure compliance with community standards.

The position requires proficiency in Mandarin (C1) and English (B2), as well as a diploma or degree. Experience in content moderation or customer service preferred, with an emphasis on attention to detail and decision-making.