Mandarin Content Moderator — Safe Online Communities

CB Talents SP; Sandakan; On-site; MYR 30,000 - 45,000; Full time

Job summary

CB Talents SP in Sandakan, Malaysia is seeking resilient individuals for the role of Content Moderator – Mandarin. In this position, you will ensure online safety by reviewing user-generated content and adhering to community standards.

The ideal candidate is detail-oriented with a diploma or higher qualification and strong Mandarin and English skills. Responsibilities include moderating content, meeting productivity KPIs, and handling sensitive material. This role requires flexibility to work shifts, including weekends.

Qualifications

• Minimum C1 proficiency in Mandarin (reading, writing, speaking).
• Minimum B2 proficiency in English (reading, writing, speaking, comprehension).
• Experience in content moderation or customer service is advantageous.

Responsibilities

• Review and moderate user-generated content accurately.
• Identify and remove inappropriate content.
• Meet daily productivity and accuracy KPIs.
• Escalate complex cases as required.
• Maintain confidentiality of customer information.

Skills

Attention to detail

Decision-making skills

Analytical skills

Typing speed of 40 WPM

Computer literacy

Education

Diploma or Bachelor's Degree

Tools

Microsoft Windows

Microsoft Office

Job description

CB Talents SP in Sandakan, Malaysia is seeking resilient individuals for the role of Content Moderator – Mandarin. In this position, you will ensure online safety by reviewing user-generated content and adhering to community standards.

The ideal candidate is detail-oriented with a diploma or higher qualification and strong Mandarin and English skills. Responsibilities include moderating content, meeting productivity KPIs, and handling sensitive material. This role requires flexibility to work shifts, including weekends.