Manager Process and Quality Management (PQM)

Infinity Group of Companies; Selangor; On-site; MYR 180,000 - 260,000; Full time

Job summary

Infinity Logistics & Transport in Malaysia seeks a Manager of Process and Quality Management to optimize production workflows, ensure quality, and drive continuous improvement aligned with strategic goals.

You will lead a high‑performing team, implement Lean/Six Sigma, manage QMS, monitor KPIs, and collaborate across departments to meet regulatory and customer requirements.

Qualifications

• Bachelor’s degree in Industrial Engineering, Mechatronics, or related discipline.
• ISO 9001 Lead Auditor or TQM certification preferred.
• At least 10 years in process and quality management, preferably in manufacturing.
• 2–3 years of managerial experience.
• Proven ability to lead process improvements and quality controls.

Responsibilities

• Oversee optimization of production workflows to identify inefficiencies.
• Develop and implement standardized procedures to boost productivity.
• Lead Lean/Six Sigma initiatives to reduce waste and improve quality.
• Establish and manage a Quality Management System with defined metrics.
• Set and monitor KPIs; prepare reports with actionable insights for leadership.
• Mentor and develop the process and quality team; promote cross‑department collaboration.

Education

Bachelor’s degree in Industrial Engineering, Mechatronics, or related discipline

ISO 9001 Lead Auditor / Total Quality Management (TQM) certification

Leadership & people management

Analytical thinking

Communication skills

Job description

Manager Process and Quality Management (PQM)

Position Overview

The Manager of Process and Quality Management is responsible for overseeing the optimization of production processes and ensuring the highest standards of product quality. This role focuses on driving operational efficiency, maintaining compliance with industry standards, and fostering continuous improvement to align with the company’s strategic objectives within the manufacturing sector.

Job Description

Process Enhancement and Optimization

Assess current production workflows to identify inefficiencies and recommend improvements.

Develop and implement standardized operational procedures to enhance productivity.

Utilize methodologies such as Lean or Six Sigma to minimize waste and improve efficiency.

Quality Management Systems

Establish and manage quality management systems to ensure consistent product quality.

Define quality metrics and track performance against established standards.

Lead quality assurance initiatives, including internal audits, inspections, and certifications.

Monitoring Production Performance

Set and track Key Performance Indicators (KPIs) to measure efficiency, quality, and overall performance.

Analyse production data to identify trends and areas requiring corrective actions.

Prepare and present comprehensive reports with actionable insights to senior leadership.

Team Leadership and Development

Manage and mentor the process and quality management team to achieve high performance.

Facilitate employee training on quality standards, compliance, and continuous improvement methodologies.

Promote collaboration across departments to achieve organizational goals.

Regulatory and Compliance Management

Ensure all production activities comply with Malaysian regulations and industry standards.

Identify potential risks in processes or quality management and implement mitigation plans.

Keep abreast of regulatory updates and incorporate them into operational practices.

Customer Satisfaction and Focus

Work closely with customers to understand their quality requirements and expectations.

Address customer concerns by implementing corrective and preventive actions promptly.

Drive a customer-centric approach in manufacturing processes and product delivery.

Technology and Innovation

Identify opportunities to integrate advanced technologies to improve efficiency and quality assurance.

Oversee the implementation of automation tools, data analytics, and quality monitoring systems.

Stay updated on industry trends and emerging technologies to maintain a competitive edge.

Requirements

Educational Qualifications

Bachelor’s degree in Industrial Engineering, Mechatronics,or a related discipline.

Professional certifications such as ISO 9001 Lead Auditor, or Total Quality Management (TQM) are strongly preferred.

Experience Requirements

At least 10 years of experience in process and quality management, ideally in a manufacturing environment.

At least 2-3 years of manager experience.

Demonstrated ability to lead process improvements and implement quality control measures effectively.

Technical Expertise

Solid understanding of manufacturing workflows, quality management systems, and relevant standards.

Expertise in process improvement methodologies.

Familiarity with implementing quality management systems.

Interpersonal Skills

Strong leadership and people management abilities.

Excellent analytical and problem-solving capabilities.

Effective communication skills with the ability to interact with various teams and stakeholders.

Work Conditions

Ability to handle multiple projects and meet tight deadlines in a fast-paced environment.

Key Attributes

Highly detail-oriented with a focus on achieving quality excellence.

Proactive, innovative, and committed to driving continuous improvement.

Customer-focused with a results-driven approach.

About Infinity Logistics & Transport

Infinity Logistics & Transport is a logistics provider offering innovative and cost effective logistics solutions globally for different industries with strong presence in Southeast Asia and business coverage over 15 countries.

Established in early 2003 by founder Chan Kong Yew and Ethan Kwan, the company now provide 4 main servcices including (i) Flexitank Solution and Related Services, (ii) Integrated Freight Forwarding Services, (iii) Railroad Transportation services and (iv) Logistics Centre and related services.The founder’s leadership in implementing the vision, as well as empowering staff and good management skills has advanced the company from a humble beginning to where it is today.

Infinity is ranked top fifth player in the Flexitank Solution and related services market in the world in terms of the flexitank produced. We are also the largest landbridge services provider between Malaysia and Thailand. In addition, we are the fourth largest player as a NVOCC in the busiest port in Malaysia, namely Port Klang. On top of it, we are also one of the largest 20′ high cube containers operator in Southeast Asia.

With an excellent track record and the future in mind, they are determine to continue to expand their range of services, investing prudently and tapping into a whole new spectrum of market.