Assistant Manager Process and Quality Management (PQM)

Infinity Group of Companies; Selangor; On-site; MYR 180,000 - 300,000; Full time

Job summary

Infinity Group of Companies is seeking an Assistant Manager for Process and Quality Management in Pulau Indah, Selangor. The role focuses on optimizing production processes, implementing quality management systems, and driving continuous improvement across manufacturing operations.

The candidate will lead a team, monitor KPIs, conduct audits, and ensure compliance with Malaysian regulations while collaborating with customers to meet quality expectations.

Qualifications

• Bachelor’s degree in a related discipline is required.
• Industrial Engineering degree is an added advantage.
• Familiarity with ISO management system standards (e.g., 28000, 39000).
• ServQual certification is strongly preferred.
• At least 10 years in process and quality management with supervisory experience.

Responsibilities

• Oversee process enhancement and optimization to boost productivity.
• Establish and manage quality management systems and standards.
• Set KPIs; monitor performance and drive corrective actions.
• Lead internal audits, inspections and certifications.
• Mentor and develop the process and quality team.
• Ensure regulatory compliance with Malaysian rules and standards.
• Collaborate with customers to meet quality expectations.
• Promote automation, data analytics and continuous improvement.

Skills

Leadership

People management

Analytical thinking

Problem solving

Communication

Team collaboration

Education

Bachelor’s degree

Industrial Engineering degree (added advantage)

Familiarity with ISO management systems (e.g., 28000, 39000)

ServQual certification

Job description

Assistant Manager Process and Quality Management (PQM)

Infinity Group of Companies – Pulau Indah, Selangor

Position Overview
The Manager of Process and Quality Management is responsible for overseeing the optimization of production processes and ensuring the highest standards of product quality. This role focuses on driving operational efficiency, maintaining compliance with industry standards, and fostering continuous improvement to align with the company’s strategic objectives within the manufacturing sector.

Job Description

Process Enhancement and Optimization

Assess current production workflows to identify inefficiencies and recommend improvements.

Develop and implement standardized operational procedures to enhance productivity.

Utilize methodologies such as Lean or Six Sigma to minimize waste and improve efficiency.

Quality Management Systems

Establish and manage quality management systems to ensure consistent product quality.

Define quality metrics and track performance against established standards.

Lead quality assurance initiatives, including internal audits, inspections, and certifications.

Monitoring Production Performance

Set and track Key Performance Indicators (KPIs) to measure efficiency, quality, and overall performance.

Analyse production data to identify trends and areas requiring corrective actions.

Prepare and present comprehensive reports with actionable insights to senior leadership.

Team Leadership and Development

Manage and mentor the process and quality management team to achieve high performance.

Facilitate employee training on quality standards, compliance, and continuous improvement methodologies.

Promote collaboration across departments to achieve organizational goals.

Regulatory and Compliance Management

Ensure all production activities comply with Malaysian regulations and industry standards.

Identify potential risks in processes or quality management and implement mitigation plans.

Keep abreast of regulatory updates and incorporate them into operational practices.

Customer Satisfaction and Focus

Work closely with customers to understand their quality requirements and expectations.

Address customer concerns by implementing corrective and preventive actions promptly.

Drive a customer-centric approach in manufacturing processes and product delivery.

Technology and Innovation

Identify opportunities to integrate advanced technologies to improve efficiency and quality assurance.

Oversee the implementation of automation tools, data analytics, and quality monitoring systems.

Stay updated on industry trends and emerging technologies to maintain a competitive edge.

Requirements

Educational Qualifications

Bachelor’s degree in any related discipline. Degree in Industrial Engineering will be an added advantage.

Familiarity with ISO family of Management System ie 28000, 39000 etc.

Professional certifications such as ServQual are strongly preferred.

Experience Requirements

At least 10 years of experience in process and quality management.

At least 1-2 years of managerial experience.

Demonstrated ability to lead process improvements and implement quality control measures effectively.

Technical Expertise

Expertise in process improvement methodologies.

Familiarity with implementing quality management systems.

Interpersonal Skills

Strong leadership and people management abilities.

Excellent analytical and problem-solving capabilities.

Effective communication skills with the ability to interact with various teams and stakeholders.

Work Conditions

Ability to handle multiple projects and meet tight deadlines in a fast-paced environment.

Key Attributes

Highly detail-oriented with a focus on achieving quality excellence.

Proactive, innovative, and committed to driving continuous improvement.

Customer-focused with a results-driven approach.