Process Quality Management (PQM) Manager

Infinity Logistics; Port Klang; On-site; MYR 180,000 - 280,000; Full time

Benefits offered by this job

Health insurance

Maternity leave

Parental leave

Job summary

Infinity Logistics & Transport Sdn Bhd is seeking a Process Quality Management (PQM) Manager in Port Klang to lead process improvements and ensure top quality across manufacturing operations. You will drive Lean/Six Sigma initiatives, establish SOPs, and manage a team responsible for quality assurance, audits, and regulatory compliance.

The ideal candidate has 10+ years in process and quality management, with strong leadership and supplier/customer collaboration skills to deliver continuous

Qualifications

• Bachelor’s degree in Industrial Engineering or Mechatronics.
• ISO 9001 Lead Auditor or Total Quality Management (TQM) certification preferred.
• 10+ years of experience in process and quality management, with at least 2–3 years in a managerial role.

Responsibilities

• Oversee process enhancement and optimization across production workflows.
• Develop and implement standardized SOPs to improve productivity.
• Apply Lean or Six Sigma methodologies to minimize waste and boost efficiency.
• Establish and manage Quality Management Systems and define KPIs.

Skills

Leadership

People management

Analytical thinking

Problem solving

Project management

Strategic planning

Communication

Education

Bachelor’s degree in Industrial Engineering or Mechatronics

Job description

Process Quality Management (PQM) Manager

Infinity Logistics & Transport Sdn Bhd are a leading logistics provider in Malaysia with a strong presence across Southeast Asia and 15+ countries. Our services include Flexitank Solutions, Freight Forwarding, Land Transport, Logistics Centers, and 4PL services.

Why Join Us?
Top 5 Global Flexitank Producer

Largest Malaysia-Thailand Landbridge Service Provider

Leading 20’ High Cube Container Operator in SEA

25 years in Logistics Industry

Being the first Malaysian logistics company, listed in Main Board of Hong Kong Stock Exchange.

Clear career plan.

The Manager of Process and Quality Management is responsible for overseeing the optimization of production processes and ensuring the highest standards of product quality. This role focuses on driving operational efficiency, maintaining compliance with industry standards, and fostering continuous improvement to align with the company’s strategic objectives within the manufacturing sector.

Job Description

• Process Enhancement and Optimization
• Assess current production workflows to identify inefficiencies and recommend improvements.
• Develop and implement standardized operational procedures to enhance productivity.
• Utilize methodologies such as Lean or Six Sigma to minimize waste and improve efficiency.
• Quality Management Systems
• Establish and manage quality management systems to ensure consistent product quality.
• Define quality metrics and track performance against established standards.
• Lead quality assurance initiatives, including internal audits, inspections, and certifications.
• Monitoring Production Performance
• Set and track Key Performance Indicators (KPIs) to measure efficiency, quality, and overall performance.
• Analyse production data to identify trends and areas requiring corrective actions.
• Prepare and present comprehensive reports with actionable insights to senior leadership.
• Team Leadership and Development
• Manage and mentor the process and quality management team to achieve high performance.
• Facilitate employee training on quality standards, compliance, and continuous improvement methodologies.
• Promote collaboration across departments to achieve organizational goals.
• Regulatory and Compliance Management
• Ensure all production activities comply with Malaysian regulations and industry standards.
• Identify potential risks in processes or quality management and implement mitigation plans.
• Keep abreast of regulatory updates and incorporate them into operational practices.
• Customer Satisfaction and Focus
• Work closely with customers to understand their quality requirements and expectations.
• Address customer concerns by implementing corrective and preventive actions promptly.
• Drive a customer-centric approach in manufacturing processes and product delivery.
• Technology and Innovation
• Identify opportunities to integrate advanced technologies to improve efficiency and quality assurance.
• Oversee the implementation of automation tools, data analytics, and quality monitoring systems.
• Stay updated on industry trends and emerging technologies to maintain a competitive edge.

Requirements

Educational Qualifications

• Bachelor’s degree in Industrial Engineering, Mechatronics, or a related discipline.
• Professional certifications such as ISO 9001 Lead Auditor, or Total Quality Management (TQM) are strongly preferred.

Experience Requirements

• At least 10 years of experience in process and quality management, ideally in a manufacturing environment.
• At least 2-3 years of manager experience.
• Demonstrated ability to lead process improvements and implement quality control measures effectively.

Technical Expertise

• Solid understanding of manufacturing workflows, quality management systems, and relevant standards.
• Expertise in process improvement methodologies.
• Familiarity with implementing quality management systems.

Interpersonal Skills

• Strong leadership and people management abilities.
• Excellent analytical and problem-solving capabilities.
• Effective communication skills with the ability to interact with various teams and stakeholders.

Work Conditions

• Ability to handle multiple projects and meet tight deadlines in a fast-paced environment.

Key Attributes

• Highly detail-oriented with a focus on achieving quality excellence.
• Proactive, innovative, and committed to driving continuous improvement.
• Customer-focused with a results-driven approach.

Job Types: Full-time, Permanent

• Health insurance
• Maternity leave
• Parental leave

Ability to commute/relocate:

• Port Klang: Reliably commute or planning to relocate before starting work (Preferred)