Manager Operations Administration

Carro; Shah Alam; On-site; MYR 120,000 - 160,000; Full time

Job summary

Carro in Shah Alam, Malaysia, seeks a highly organized, bilingual Operations Manager to bridge Chinese technology leaders with Malaysia’s EV industry. You will coordinate import/export workflows, manage compliance documents, and ensure a high‑performing service facility runs smoothly.

Ideal candidates have 4+ years in operations administration or supply chain coordination, and are proficient in Mandarin and English with hands-on freight, customs, and ERP experience to support international parts

Qualifications

• Minimum 4 years of experience in operations administration or supply chain coordination.
• Professional Mandarin and English proficiency with stakeholders and documentation.
• Hands-on experience in import/export documentation and customs clearance.
• Strong organizational skills with ability to manage multiple priorities

Responsibilities

• Serve as the primary admin contact for clients, Chinese principals, engineers, and overseas vendors.
• Coordinate operational requests, audits, compliance docs, and communications with authorities.
• Manage import/export documentation for battery modules and warranty claims.
• Track KPIs, repair tickets, warehouse activity, and warranty data in ERP systems.

Skills

Mandarin & English

Import/Export Docs

Freight Coordination

Operations Coordination

Tools

ERP systems

Job description

Ready to be the bridge between Chinese technology leaders and Malaysia’s EV industry?

This is more than an administrative role.

We are looking for a highly organized, proactive, and bilingual Manager who is proficient in Mandarin and English, with the operational know-how to coordinate directly with Chinese principals, manage complex import/export workflows, and keep a high-performance service facility running seamlessly.

• Are you experienced in international parts logistics
• Do you have hands‑on experience handling import & export documentation and customs clearance processes?

What you will be responsible for

• Serve as the primary administrative contact for client representatives, Chinese principals, engineers, and overseas vendors.
• Coordinate operational requests, technical audits, compliance documentation, and communications with Malaysian authorities, including MITI and relevant local agencies.

2. Import/Export & Supply Chain Coordination

• Manage import/export documentation for replacement battery modules and warranty‑claimed battery blocks.
• Coordinate freight forwarders, customs clearance, shipping paperwork, and applicable preferential trade documentation, including Form E where relevant.
• Support compliance with applicable Class 9 Dangerous Goods transportation and documentation requirements.

3. Workshop Administration & Performance Tracking

• Coordinate repair tickets, parts availability, warehouse activities, and logistics staging.
• Monitor service KPIs, repair turnaround times, and First‑Time Fix Rate performance.
• Maintain accurate repair records, diagnostic fault codes, quality sign‑offs, and warranty data in local ERP systems and tracking platforms.

4. Safety Documentation & Compliance

• Maintain high‑voltage safety records, inspection documentation, and relevant DOSH compliance records.
• Track calibration schedules and certification records for diagnostic equipment and high‑voltage charging apparatus.
• Ensure operational documents remain accurate, organized, and audit‑ready.

What we are looking for

• Minimum 4 years of relevant experience in operations administration, workshop administration, supply chain coordination, or a related field.
• Professional Mandarin and English proficiency, with the ability to communicate effectively with Chinese‑speaking stakeholders and prepare or coordinate business documentation.
• Hands‑on experience in import/export documentation, customs clearance, freight coordination, and international parts logistics.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities independently.