Manager, Employee Services & Operations

DHL; Petaling Jaya; Presencial; Confidential; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

International environment

Virtual collaboration

Descripción de la vacante

DHL Group in Petaling Jaya, Malaysia, seeks an experienced Manager of Employee Services & Operations for APAC. You will lead a 16–18 person team, drive service quality, and improve processes across HR administration, employee data and payroll.

This role emphasizes people leadership, stakeholder collaboration and continuous improvement in a global logistics setting. The position requires a Bachelor’s degree in HR, Business or related field, plus 3+ years leading operational teams in shared

Formación

• 3+ years of people leadership experience in shared services, HR Operations or similar
• Experience managing a sizeable team and driving service delivery with KPIs
• Exposure to HR processes, employee data, payroll and HR systems
• Strong stakeholder management and problem-solving abilities
• Experience with continuous improvement methods like Lean/Six Sigma is a plus

Responsabilidades

• Lead and develop a team of 16–18 employees
• Set priorities and ensure delivery with quality
• Ensure accurate and secure handling of employee data
• Conduct audits to resolve discrepancies in records
• Maintain operational controls and address data/process issues
• Drive process simplification, standardization and improvements
• Support automation, workflows, RPA and digital transformation
• Collaborate with HR Technology/IT to improve systems and reporting
• Build relationships with HR, tech and business stakeholders
• Translate service needs into practical improvements and KPIs
• Use data and feedback to continuously improve employee experience

Conocimientos

People leadership

KPIs & service delivery

HR operations

Stakeholder management

Process improvement

Educación

Bachelor’s Degree in HR, Business or related field

Herramientas

HRIS (Oracle)

Descripción del empleo

About DHL Group And HR Services

DHL Group the logistics provider of the world with over 590,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development; we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

About DHL Group And HR Services

DHL Group the logistics provider of the world with over 590,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development; we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

HR Services at DHL Group – that’s us! We provide cross-divisional HR services through our global network of HR Shared Service Centres in close alignment with the HR function. With professionalism and dedication, we can support you in different HR processes to ensure your business growth.

Our HR Services run e.g. the payroll for more than 350.000 employees within DHL Group working in 28 countries across the globe. They also offer time & attendance management, employee data administration and reporting, travel & expense processing, and other services.

For our APAC HR Services organization, we are looking for a Manager, Employee Services & Operations based in Petaling Jaya, Malaysia. This is an exciting opportunity for an experienced operations leader who enjoys leading teams, improving service delivery and transforming processes.

We are looking for an immediate, full-time, permanent position in APAC at Petaling Jaya, Malaysia.

Job Purpose:

• You will lead a team of approximately 16–18 colleagues responsible for employee data and HR administration services
• Your focus will be on people leadership, operational excellence, service quality and continuous improvement

Your tasks:

• Lead, coach and develop a team of approximately 16–18 employees
• Set clear priorities and create accountability for delivery and service quality
• Ensure employee data is handled accurately, securely and in line with relevant data
• Conduct regular audits to identify and resolve discrepancies in employee records
• Maintain appropriate operational controls and identify and resolve data or process issues
• Identify opportunities to simplify, standardize and improve processes
• Drive continuous improvement initiatives using Lean/Six Sigma principles
• Support automation and digitalization through workflows, RPA, AI and other appropriate technologies
• Work closely with HR Technology/IT teams to improve systems, reporting and service delivery
• Build strong relationships with HR, technology and business stakeholders
• Understand service needs and translate them into practical operational improvements
• Use data, KPIs and feedback to continuously improve the employee experience and service quality

Your profile:

Education Level

Bachelor’s Degree, preferably in HR, Business or related field

Experience Level

• At least 3 years of people leadership experience ideally in shared services, HR Operations, GBS, Business Services or another structured service-delivery environment
• Experience leading and developing operational teams. Experience managing a sizeable team would be highly valuable
• Strong operational management skills, including experience with KPIs, service delivery, quality, workload management and continuous improvement
• Exposure to HR processes, employee services, HR administration, employee data, payroll, HR systems or related HR operations
• Strong stakeholder management and problem-solving capabilities

Good to have:

• Exposure to HRIS platforms such as Oracle or similar systems
• Experience with employee/master data management
• Experience with Lean, Six Sigma or another continuous-improvement methodology
• Exposure to automation, RPA, workflows or digital transformation

We offer:

• Great opportunity to work for the biggest logistics company in the world
• Lead an established employee-services operation within a global organization
• International and virtual environment
• Take ownership of a team of approximately 16–18 colleagues
• Have the opportunity to improve, simplify and digitalize HR service delivery

Deep HR specialist knowledge is not essential.

If you have built your career in operations or shared services, have led teams successfully, and have some exposure to HR processes or employee services, we would be interested in hearing from you.

DHL Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

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