Manager / Assistant Manager - Enterprise Resource Planning (Microsoft Dynamics)

Hartalega; Petaling Jaya; On-site; MYR 240,000 - 330,000; Full time

Job summary

Hartalega, based in Malaysia, seeks a Senior ERP Platform Lead to oversee enterprise ERP and application support across business units. You will govern the design, implementation, and ongoing operation of ERP systems, coordinating 50+ key users and multiple projects with a focus on stability and performance.

The role emphasizes cross-functional collaboration, risk management, and data-driven reporting to C-level stakeholders.

Qualifications

• Bachelor’s degree in IT or equivalent.
• 8+ years in enterprise application support or ERP projects.
• Proficient with D365FO or D365BC, module config & integration.

Responsibilities

• Lead and govern ERP operations across business units to ensure secure, scalable service delivery.
• Spearhead design and full-scale implementation of enterprise ERP solutions across units.
• Serve as primary executive contact for ERP stakeholders, managing expectations and directing project strategy for 50+ users.
• Drive business process re-engineering initiatives leveraging ERP to boost efficiency.
• Perform rigorous cross-functional requirements analysis and validate functional specs.
• Optimize resource allocation and capacity planning across concurrent ERP initiatives.
• Mitigate project risks through structured assessment and proactive contingency planning.
• Publish project performance metrics and KPIs to C-level stakeholders for transparency.
• Govern post-go-live ERP operations and continuous improvement to sustain 99.9% service availability.

Skills

ERP leadership

Stakeholder management

Team leadership

Cross-functional collaboration

Risk management

Data-driven reporting

Education

Bachelor’s Degree in IT

Tools

D365FO

D365BC

Job description

OVERVIEW

• Lead and govern enterprise ERP and application support operations across business units to ensure secure, scalable, and high-performing application services.


• Spearhead the design and full-scale implementation of enterprise ERP solutions across business units, delivering highly scalable and process-aligned application capabilities.


• Steer all ERP-related stakeholder engagements as the primary executive contact, actively managing expectations and defining strategic project direction for 50+ key users.


• Direct comprehensive business process re-engineering (BPR) initiatives, leveraging ERP systems to boost operational efficiency and streamline service delivery.


• Execute rigorous cross-functional requirement analysis and validate detailed functional specifications, aligning system architecture directly with core business needs.


• Optimize resource allocation and capacity planning across multiple concurrent ERP initiatives, maximizing team utilization and maintaining a perfectly balanced workload distribution.


• Mitigate critical project risks through structured assessment and proactive contingency planning, completely safeguarding project objectives and strict delivery timelines.


• Publish comprehensive project performance metrics and KPIs to C-level stakeholders, delivering absolute transparency and data-driven oversight for multi-phase rollouts.


• Govern post-go-live ERP operations and continuous improvement initiatives, sustaining 99.9% service availability, strict compliance, and peak enterprise-level performance.

REQUIREMENTS

• Bachelor’s Degree in Information Technology or equivalent qualification.


• Minimum 8 years of progressive experience in enterprise application support or ERP implementation, with proven experience supervising application teams and managing ERP projects.


• Strong functional expertise in Microsoft Dynamics 365 Finance and Operations (D365FO) or Business Central (D365BC), including module configuration and cross-functional integration.