Managed Services Support Intern

Maxis; Kuala Lumpur; On-site; MYR 17,000 - 23,000; Part time

Job summary

Maxis is offering an internship in the MSOC team in Kuala Lumpur. You will assist in monitoring network and cloud services, logging incidents, and ensuring SLAs are met under supervision. The role covers AWS, Azure, VMware, and network devices across our managed services environment.

Open to undergraduate students seeking industry experience. A 3–6 month placement provides hands-on exposure to cutting-edge telecom infrastructure and cross-functional collaboration with senior engineers.

Qualifications

• Undergraduate student pursuing IT/Engineering/Computing.
• Willingness to learn in a hands-on MSOC environment.
• Basic understanding of networks and cloud concepts.

Responsibilities

• Monitor network dashboards and log incidents per SOPs.
• Provide Level 1 cloud monitoring for AWS, Azure, and VMware.
• Maintain network devices under supervision of senior engineers.
• Track network performance metrics and report findings.
• Assist infrastructure upgrades and project documentation.
• Manage tickets and SLAs with support teams.
• Communicate incident updates to customers and stakeholders.
• Prepare daily/weekly/monthly MSOC reports.
• Collaborate with internal teams to resolve issues.
• Stay updated on industry trends to improve MSOC.

Skills

Network Monitoring

Incident Response

Cloud Monitoring

AWS

Azure

VMware

SLA Management

Ticketing System

Documentation

Communication Skills

Problem Solving

Education

Undergraduate student

Tools

Networking equipment

Job description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

The role will support the Maxis Managed Services Operations Centre (MSOC) in monitoring and providing first-level support across network, cloud, and managed services environments. You will work closely with internal support teams to monitor service performance, troubleshoot incidents, maintain accurate records, and ensure customer issues are addressed within the agreed Service Level Agreements (SLAs).This role provides hands‑on exposure to Maxis Managed Services, including Fixed, Broadband, IoT, Cloud, network infrastructure, and related technologies.What are you accountable for?

• Network Monitoring & Incident Response Monitor network dashboards and alerts, perform initial analysis and first-level troubleshooting based on established Standard Operating Procedures (SOPs), accurately log incidents in the ticketing system, and elevate complex issues to the relevant support teams.
• Cloud Monitoring & Support Provide Level 1 monitoring and support for cloud environments, including AWS, Microsoft Azure, and VMware, by following guided troubleshooting procedures and escalating critical incidents where required.
• Network Configuration & Maintenance Support the maintenance of network devices, including routers, switches, and firewalls, while adhering to established security practices and under the guidance of senior engineers.
• Network Performance Monitoring Track and extract information related to network traffic, bandwidth utilisation, latency, and other performance indicators to support the engineering team in identifying areas for improvement.
• Infrastructure & Project Support Assist the MSOC team with infrastructure upgrades, preventive maintenance activities, project implementation, and relevant technical documentation.
• Ticket & SLA Management Work closely with Maxis support teams to track, assign, and update service tickets, ensuring incidents and requests are managed within the agreed SLAs.
• Customer Communication Provide customers and relevant stakeholders with timely and progressive updates on incidents and service-related matters using approved communication templates.
• Reporting Prepare, extract, and format daily, weekly, and monthly Managed Services reports for review by the Senior Engineer or Service Manager.
• Cross-functional Collaboration Collaborate with internal technical and support teams to resolve network, cloud, server, and security-related issues, while ensuring critical incidents are escalated promptly.
• Continuous Improvement Keep up to date with relevant industry trends, emerging technologies, and network solutions, and contribute ideas to improve MSOC processes and operational efficiency.

Additional Information

• Internship period: 3-6 months starting from September
• Open to undergraduate students and recent graduates seeking industry experience.
• Due to the high volume of applications, only shortlisted applicants will be contacted.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.